Sandra Ja'nini
Northville,MI
Summary
Licensed Esthetician with exceptional knowledge of Body Waxing, Body treatments, Brow Artistry and Aesthetic Injections; Physician Supervised and Trained. Certifications in Botox, Fillers and Threads. Excellent multitasking, upselling and problem-solving traits. Tactful and discrete with proven success working alone or with teams. Adept at greeting customers and suggesting appropriate therapies and treatments. Sound knowledge of all equipment, including high frequency, steamers and woods-lamp. Skilled at performing consultations, both over the phone, virtually and in person. Determined Student with a professional and well-mannered demeanor with class and elegance, even in difficult circumstances and situations. Excellent interpersonal and organizational abilities. Ability to learn new techniques, and discover new resources independently to advance in any area and field of interest.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Licensed Esthetician
Kiss My Lash
03.2021 - Current
- Performed face and body treatments, including waxing, body wrap applications, Hydra-facials, Botox, Fillers and a variety of PDO/MONO/PCL/ PLLA Threads.
- Certified by Esthetics Experts in Botox, Filler and Threads.
- Trained 1:1 for three consecutive years with a Master injector and Physician.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Handled busy schedules and stayed on top of key deadlines.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Carried out administrative tasks, including product inventory checks, charting and consultations.
- Resolved customer complaints and facilitated conflict resolutions.
- Recommended retail products for at-home use.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Sterilized equipment for patient treatments.
- Provided clients with knowledge of all cosmetic services being provided.
- Stocked treatment rooms with proper supplies.
- Maintained clean and sanitary workspace.
- Answered multi-line phone system and emails to schedule clients and consultations.
- Responded to customer requests and concerns about gel application and nail art designs.
- Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
- Recorded weekly supply and inventory needs and made regular orders over $20,000/month.
Professional Photographer
Sandra Ja'nini Photography
09.2012 - 06.2020
- Photographed live births, newborns, infants, families, highschool Seniors and small events in creative and memorable set ups.
- Worked alongside clients to boost sales by enhancing product portfolios, albums and presentations and advertised customized merchandise.
- Organized photo sets to visual appeal, engage customers and promote specific merchandise.
- Maintained thousands of records and digital images in an organized and well retrieved manner.
- Analyzed and properly processed products coordinating with specific events photographed, assisting customers with finding alternative merchandise to meet needs; albums, slideshows, montages, short films, acrylic prints etc
- Trained in the production of sales in new products, selling techniques using Photoshop, Lightroom and the entire Adobe Creative Cloud Suite.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained organized, presentable merchandise to drive sales with clients and never encountered a single unhappy client.
- Evaluated needs, optimizing strategies to meet customer demands in their visions regarding the shoot.
- Achieved perfect turnaround times in delivery of schedules products digital images promised.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared products in advance to showcase prior to selling.
- Educated customers on promotions to enhance sales.
Receptionist
LaVida Massage
05.2017 - 07.2019
- Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Consistently received positive performance reviews from guests.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Distributed business cards outside of salon to generate new business.
- Answered over 20 phone calls daily to assess customer needs, schedule appointments and give advice about treatments
- Determined appropriate treatments based on conditions
- Completed safety training and certifications.
- Escorted guests to and from treatment rooms.
- Sanitized and organized station and tools by cleaning and disinfecting.
Education
License - Esthetics
Kiss My Lash
Northville, MI03.2020
Bachelor of Arts - Liberal Arts And Sciences
University of Michigan - Dearborn
Dearborn, MI06.2009
Associate of Applied Science - Nursing
School of Nursing
Amman, Jordan 06.2007
High School Diploma -
Crestwood High School
Dearborn Heights06.2001
Skills
- Relationship building and management
- Networking expertise
- Customer service
- Multitasking abilities
- Excellent work ethic
- Leadership
- Compassion
- Conflict resolution techniques
- Waxing and Laser Hair Removal
- Skin Rejuvenation
- Guest Services Expertise
- Proficient in eyebrow and lash tinting
- Spa retail sales
- Professional demeanor
Certification
- Botox
- Filler
- Threads
Timeline
Licensed Esthetician
Kiss My Lash
03.2021 - Current
Receptionist
LaVida Massage
05.2017 - 07.2019
Professional Photographer
Sandra Ja'nini Photography
09.2012 - 06.2020
License - Esthetics
Kiss My Lash
Bachelor of Arts - Liberal Arts And Sciences
University of Michigan - Dearborn
Associate of Applied Science - Nursing
School of Nursing
High School Diploma -
Crestwood High School
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