Sandra Johnson
Jamaica
Summary
Proven Client Manager with a track record of enhancing client satisfaction and retention at Summit Security Services Inc. Skilled in strategy development and team oversight, adept at implementing solutions that align with company objectives. Demonstrates financial acumen and client services expertise, significantly improving project outcomes and operational efficiency.
Results-oriented client management professional with history of driving client satisfaction and loyalty through strategic relationship-building. Known for fostering collaborative team environments and adapting to changing client needs. Expertise in communication, negotiation, and delivering client-focused solutions.
Overview
20
20
years of professional experience
Work History
Client Manager
Allied Universal Security Services
10.2020 - 02.2025
- Identified and addressed customer needs with tailored solutions.
- Strengthened client rapport by aligning solutions with specific operational requirements.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication across teams involved in each project or campaign execution.
- Implemented appropriate alternatives to address and resolve issues efficiently.
- Collaborated with business leaders to align services with company objectives.
Client Service Manager
Summit Security Services Inc.
04.2010 - 10.2020
- Enhanced client satisfaction by addressing concerns and providing timely solutions.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality outcomes.
- Developed customized service plans tailored to individual client needs, resulting in increased retention rates.
- Implemented key performance indicators to monitor team performance, driving continuous improvement initiatives.
Site Supervisor
Summit Security Services Inc.
02.2005 - 04.2010
- Trained new team members on site policies and procedures.
- Maintained records and logs of work performed and materials and equipment used.
- Worked with personnel and managers to meet strict timelines.
- Oversaw personnel safety and efforts at work site.
- Developed work schedules for team members to maximize shift coverage.
- Implemented best practices and safe operating procedures.
Education
General Equivalency Diploma -
NYS Dept of Education
New YorkSkills
- Client services
- Strategy development
- Team oversight
- Financial acumen
Timeline
Client Manager
Allied Universal Security Services
10.2020 - 02.2025
Client Service Manager
Summit Security Services Inc.
04.2010 - 10.2020
Site Supervisor
Summit Security Services Inc.
02.2005 - 04.2010
General Equivalency Diploma -
NYS Dept of Education
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