Kiana Augustine
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Cultivates trust with patients through excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Loss Prevention Supervisor
Prosegur Security
08.2021 - Current
- Improved employee awareness of loss prevention techniques through comprehensive training programs.
- Trained staff on loss prevention tactics and company procedures.
- Analyzed sales data trends to identify patterns indicating potential cases of fraud or other unauthorized transactions impacting company revenue streams.
- Enhanced store security by developing and enforcing strict policies to deter theft and other losses.
Customer Service Representative
Ups Store
07.2022 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Supported team by fulfilling extra duties to meet project goals.
Loss Prevention Officer
Securitas Security Services USA
03.2019 - 2021
- Trained all new executives and asset protection personnel.
- Conducted daily store walk-throughs to identify potential security risks.
- Trained personnel on security best practices, protocols and procedures.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
Education
High School Diploma -
Matawan Regional High School
Matawan, NJ5 2016
Certification -
Lincoln Technical Institute
Iselin, NJSkills
Proactivity Resiliency Kindness Pragmatic Thinking Adaptability Inventory Management Time Efficiency Professional demeanor
- Employee training
- Loss prevention strategies
- Fraud analysis
Certification
CPR-2024
Work History
01-2021
Personal Information
Timeline
Customer Service Representative
Ups Store
07.2022 - 03.2024
Loss Prevention Supervisor
Prosegur Security
08.2021 - Current
Loss Prevention Officer
Securitas Security Services USA
03.2019 - 2021
High School Diploma -
Matawan Regional High School
Certification -
Lincoln Technical Institute