Sandra Joy Valadez

Enthusiastically represented Providence Medical Group and Implemented the Core Values of Providence which resulted in customer satisfaction. Answers incoming telephone calls, also routes calls as appropriate, and takes detailed, accurate messages. Communicates with answering service regarding office hours and Handles re-fill request per established procedures. Received numerous accolades and letters of appreciation from customers and visitors. Ensures and assists patients in completing all forms required. Experienced with checking in patients in and out at the end of visits, answering any patient questions, including billing and medical administrative questions. Schedule patients appointments, confirm appointments, cancel appointments and notifies clinical staff of appointment changes. I was also responsible for the collection of co-pays and the collection of outstanding balances, as indicated on the encounter ticket. Ensures that billing information and collection are routed to central billing offices.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments.Positive nature with excellent people skills.

Medical Administrative Assistant, 2003 South East Regional Program, Cerritos, CA

Available upon request

714-461-9142