MARIA HERNANDEZ

respond to and resolve, on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence. help educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options maximize the value of their health plan benefits and choose a quality care provider

i interacted with delinquent guests and negotiate payments arrangements for both inbound and outbound calls . i provided a target brand interaction with credit accountholders by treating them with respect and appreaciation, displaying courtesy and friendliness, recognizing various accountholders segments and providing workable solutions navigating multiple window systems.

responsible for handling incoming calls, greet and assist customers with retail questions, undertaking administrative duties in filling and photocopying.