SANDRA Kately
Lancaster,TX
Summary
Analytical Senior Claims Adjuster with specialties in recording data and statements, evaluating damages, and preparing claims for insurance companies. many years of experience handling of insurance claims for policyholders. Outstanding organizational and interpersonal abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Claims Adjuster
Allstate Corp
07.2019 - Current
- Handles investigation regarding all aspects of auto claims (coverage, damages, subrogation) with the exercise of discretion and independence within increased level of authority.
- • Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.
- Engaged in conversation with customers to understand needs, resolve issues and answer any claims questions.
- Problem solving and seeking resolution to prevent escalations.
- Create and maintain reports, metrics, and performance indicators to assess departmental performance and identify areas for improvement.
- Drafted correspondence including letters, memos, emails and other documents related to the claims process.
- Coordinated with outside vendors such as appraisers, engineers or investigators on an as needed basis.
- Advised colleagues regarding best practices when handling difficult cases or challenging circumstances.
- Participated in training and mentoring of new claims adjusters, sharing knowledge and expertise.
- Collaborated with management team to implement new work procedures or policies.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Planned and conducted investigations of claims to confirm coverage and compensability.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
Civil Court Clerk IV
Dallas County
Richardson
01.2017 - 06.2019
- Received and examined legal documents for accuracy, completeness, and conformity to requirements; returns unacceptable documents; affixed seals and stamps to endorse, certify and file documents
- Updated and maintained court calendar, responded to inquiries about court procedures and resolved scheduling conflicts with attorneys.
- Acted as court cashier, processing billing and payments for fines, bonds, bail and other court fees, also recording details of payment and reporting missed deadlines or delinquency.
- Prepared and issued summons, complaints, warrants and other documents necessary for daily courtroom operations.
- Prepare a variety of documents related to court operations and coordinate the flow of documents necessary for court assignment; arranges for interpreters, pro-tem judges and assigned judges.
Teller Supervisor
BB&T
03.2015 - 09.2016
- Supervise and participate in daily operational functions of the branch's Teller area while being responsible for delivery of superior quality service and adhering to corporate, regulatory and audit guidelines.
- Responsible for monitoring the work and schedules of all tellers in a branch to ensure efficient teller operations during business hours, as well as providing teller services to bank customers.
- Responsible for supporting management with service quality, internal controls, procedures and performance standards.
- Assist Tellers with complex transactions/client issues ensuring timely and professional resolution.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Responsible for leading and managing the execution of Teller Mentor Program.
Education
Diploma -
Desoto High School
01.2012
Skills
- Problem Resolution Specialist
- Experience in the property and casualty insurance
- Claims files management processes
- Property adjusting
- Claims Processing
- Insurance policy coverage knowledge
- Verbal, interpersonal, and written communication
Languages
Spanish
Native/ Bilingual
Certification
- Claims Adjuster License
Timeline
Senior Claims Adjuster
Allstate Corp
07.2019 - Current
Civil Court Clerk IV
Dallas County
01.2017 - 06.2019
Teller Supervisor
BB&T
03.2015 - 09.2016
Diploma -
Desoto High School
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