Mark E English Jr
Altamonte Springs
Summary
Insurance adjuster with over 16 years of experience investigating and processing insurance claims through out the entire US. Excel in analyzing causes, interpreting policies, vendor management, and negotiating payment solutions. Skilled in claims file management.
Overview
20
20
years of professional experience
Work History
Senior Claims Adjuster
Sedgwick Claims Management Services Inc.
Orlando, FL
08.2022 - 03.2026
- Evaluated and resolved complex claims by analyzing policy coverage and loss details.
- Collaborated with legal teams to assess liability issues and negotiate settlements.
- Mentored junior adjusters on best practices for claims handling and customer service.
- Developed streamlined processes that improved claim turnaround times and customer satisfaction.
Senior Claims Adjuster
Liberty Mutual Insurance
Lake Mary, FL
02.2010 - 08.2020
- Adjusted residential property claims
- Coordinated vendor services, including emergency repair, cleaning companies and contractors, to optimize handling of customer claims.
- Conducted detailed bill reviews to implement sound litigation management and expense control.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Identified suspicious losses, immediately contacting and assisting Special Investigations Unit to conduct further investigations.
Crew Manager
Service Master Restoration
Oviedo, FL
10.2005 - 10.2009
- Maximized customer satisfaction by organizing consistent, high-quality service for all cleaning and restoration needs.
- Coordinated necessary equipment and supplies to meet team requirements.
- Planned out daily tasks and coordinated schedules to handle forecasted demand.
- Oversaw technicians and maximized productivity to consistently achieve quality standards
Education
High School Diploma -
Oneonta Senior High School
Oneonta, NY0 2003
Some College (No Degree) -
Seminole State College Of Florida
Sanford, FLWRT, ASD, & AMRT Certified -
IICRC
Las Vegas, NVSkills
- Licensed adjuster in all US and Ontario, CAN
- Xactimate & Cotality specialist
- Property claims expert including commercial, residential, recreational marine, & pivot/farm
- Residential construction specialist
- Proficient in all MS Office & Adobe products
- Strong interpersonal and communication skills
Additional Information
- Current FL adjuster's license
- Previously licensed to adjust claims for entire U.S.
Timeline
Senior Claims Adjuster
Sedgwick Claims Management Services Inc.
08.2022 - 03.2026
Senior Claims Adjuster
Liberty Mutual Insurance
02.2010 - 08.2020
Crew Manager
Service Master Restoration
10.2005 - 10.2009
Some College (No Degree) -
Seminole State College Of Florida
WRT, ASD, & AMRT Certified -
IICRC
High School Diploma -
Oneonta Senior High School
Experience
["First-Line Supervisors of Food Preparation and Serving Workers"],[]
Education and Training
other,true,other,other