Lashayla Banks
Royse City,TX
Summary
Diligent Senior Product Manager offering 10+ years of success in product roadmap development, market research and data analysis. Highly skilled in identifying opportunities to maximize revenue. Driven and strategic with proven history of superior market penetration and product launch.
Overview
17
17
years of professional experience
Work History
Senior Claims Adjuster
Progressive Insurance
03.2022 - Current
- Consulted police and hospital records when needed.
- Interviewed claimants and witnesses to gather factual information.
- Examined photographs and statements.
- Leveraged industry expertise to provide valuable input during policy revisions, helping develop more comprehensive insurance offerings for clients.
- Improved team productivity, providing comprehensive training to junior adjusters on industry best practices and company guidelines.
- Collaborated with cross-functional teams to expedite claim handling processes, enhancing overall efficiency and client satisfaction scores.
- Participated in ongoing professional development opportunities such as industry conferences, workshops and webinars to stay current with industry trends and advancements.
- Managed a diverse caseload of property and casualty claims while maintaining strict adherence to state regulations and internal guidelines.
- Coordinated with underwriters to review policy coverage details and ensure accurate claim assessments, reducing discrepancies in the adjudication process.
- Provided exceptional customer service during stressful situations, demonstrating empathy, patience, and professionalism throughout the entire claims process.
- Directed claims negotiations within allowable limit of $5,000 and supported successful litigations for advanced issues.
Product Manager
AT&T Mobility
08.2007 - 02.2022
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales teams to develop effective training materials that drove increased product knowledge among staff members, resulting in higher close rates.
- Analyzed metrics to measure product performance.
- Managed full product lifecycle, from ideation through post-launch support, ensuring consistent quality control measures were in place.
- Maintained positive vendor relations to build strong partnerships.
- Prioritized roadmap in order to achieve product goals and metrics.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Coordinated project planning and execution with team members and team leads.
- Continuously monitored customer feedback channels after launch to gather insightful data for future iterations or updates.
- Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
- Achieved significant improvements in customer retention by developing and implementing comprehensive feedback loop for continuous product enhancement.
- Led cross-functional teams to deliver new product features on schedule, fostering collaboration between engineering, marketing, and sales departments.
Education
Associate of Science - Business Management
Bossier Parish Community College
Bossier City, LA12.2007
Skills
- Professionalism and Integrity
- Team Leadership Qualities
- Computer Software Proficiency
- Attention to Detail Focus
- Texas Claims Adjuster License
- KPI Tracking
- Project Planning
- Product Strategy
- Product Lifecycle Management
- Data Analytics
Timeline
Senior Claims Adjuster
Progressive Insurance
03.2022 - Current
Product Manager
AT&T Mobility
08.2007 - 02.2022
Associate of Science - Business Management
Bossier Parish Community College
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