Sandra Kay Hutchens
Surrey,United States
Summary
Dynamic and detail-oriented professional with a proven track record in managing multiple tasks and priorities while delivering safe and reliable healthcare. A strong passion for supporting the military, fueled by a personal connection as the daughter of a military veteran, drives a proactive approach to identifying and resolving issues. Extensive nursing experience across various care settings, combined with exemplary customer service and team collaboration skills, enhances the ability to thrive in fast-paced environments. Actively seeking a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise, particularly in TRICARE services as a clinical auditor and MTF executive expert during multiple Managed Care Support Company transitions.
Overview
12
12
years of professional experience
Work History
Chief of Quality Services
Defense Health Agency 5th Medical Group Minot AFB, ND
Minot AFB, ND
08.2020 - Current
- Executive Staff, technical expert, and trusted advisor in Quality Services: Accreditation, Compliance, Risk Management, Credentialing & Privileging, Patient Safety, and Process Improvement Programs.
- Improve patient outcomes and healthcare delivered through integrated and collaborative organizational approaches.
- Selected and served as an Inspector General (IG) Inspector to support programs at another installation.
- Skilled working independently and collaboratively in a team environment.
Medical Staff Manager (Credential & Privilege)
Department Of Defense 5 MDG Minot AFB, ND
Minot AFB, ND
08.2019 - 08.2020
- Credentialing & Privileging: Principal advisor of all operational aspects of the program highlighted as “Best Practice” by accreditation survey.
- DoD Joint Centralized Credentials Quality Assurance System (JCCQAS) MTF administer and serve as the MTF system expert.
- Process Improvement: Science-based healthcare and facility improvement enhances by proactively obtaining Green Belt Facilitator Academic Training.
- Collaborated with cross-functional teams to streamline workflows and promote best practices.
Data Quality Manager
Department Of Defense 5th Medical Group Minot AFB, ND
Minot AFB, ND
12.2018 - 08.2019
- Program manager of data quality assurance initiatives to enhance accuracy and reliability across multiple data systems.
- Collaborated with cross-functional teams to identify and resolve data inconsistencies in medical record processing and timeliness.
- Trained staff in best practices for data entry and quality assurance procedures.
Referral Management Director
Department Of Defense 5th Medical Group Minot AFB, ND
Minot AFB, ND
12.2013 - 12.2018
- TRICARE liaison and overseeing Referral Management Center program and network medical records processing highlight as “Best Practice” by TJC.
- Selected and recruited from a network hospital for recognized subject matter expertise in TRICARE policy, operations, and compliance.
- Primary liaison during two TRICARE transitions advising executive, mentoring staff, coordinating with network, and identifying issues requiring resolution.
Education
Associate's Degree - Practical Nursing
Northern Michigan University
Marquette, MI, United States05-2003
Bachelor's Degree - Physical Geography, Biology
Northern Michigan University
Marquette, MI, United States05-2001
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Continuous process refinement
- Quality assessment expertise
- Project execution
- Analytical problem-solving
- Staff skill enhancement
- Expert in military medical operations
Accomplishments
- 2026 Coined Command Surgeon AFGSC
- 2025 DHA Distinguished Civilian Service Award.
- 2025 As Compliance Team Lead, led improvements that were validated by Joint Commission Accreditation Survey and reduction in discrepancy by 63%.
- 2025 Commander's Choice Award
- 2018 Defense Civilian Emerging Leader Program (DCELP) first medic graduate and elected as one of the covenant team lead positions.
- 2018 Air Force Civilian Leadership Award.
Timeline
Chief of Quality Services
Defense Health Agency 5th Medical Group Minot AFB, ND
08.2020 - Current
Medical Staff Manager (Credential & Privilege)
Department Of Defense 5 MDG Minot AFB, ND
08.2019 - 08.2020
Data Quality Manager
Department Of Defense 5th Medical Group Minot AFB, ND
12.2018 - 08.2019
Referral Management Director
Department Of Defense 5th Medical Group Minot AFB, ND
12.2013 - 12.2018
Bachelor's Degree - Physical Geography, Biology
Northern Michigan University
Associate's Degree - Practical Nursing
Northern Michigan University