Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sandra Kay Hutchens

Sandra Kay Hutchens

Surrey

Summary

Dynamic and detail-oriented professional with a proven track record in effectively managing multiple tasks and priorities. A strong passion for supporting the military, driven by a personal connection as the daughter of a military veteran. Ensures a commitment to delivering safe and reliable healthcare. Extensive experience in nursing across various care settings, combined with exemplary customer service and team collaboration skills, enhances the ability to thrive in fast-paced environments. Recognized for a proactive approach to identifying and resolving issues, with a focus on optimizing processes and achieving team objectives.

Overview

12
12
years of professional experience

Work History

Chief of Quality Services

Defense Health Agency
08.2020 - Current

Duties, Accomplishments and Related Skills:

  • The facility technical expert and trusted advisor in Accreditation, Compliance, Risk Management, Credentialing & Privileging, Patient Safety, and Process Improvement programs.
  • Selected and served as an Inspector General(IG) Inspector to support programs at a another installation.
  • Improve patient outcomes and healthcare delivered through integrated and collaborative organizational approaches.
  • Skilled at working independently and collaboratively in a team environment.

Medical Staff Manager (Credential & Privilege)

Department Of Defense
08.2019 - 08.2020

Duties, Accomplishments and Related Skills:

  • Credentialing & Privileging: principal advisor of all operational aspects of the program highlighted as “Best Practice” by accreditation survey.
  • DoD Joint Centralized Credentials Quality Assurance System (JCCQAS) MTF administer and serve as the MTF system expert.
  • Process Improvement: Strive for science-based healthcare and actively look at MTF process Volunteered to obtain Green Belt Facilitator Academic Training.
  • Collaborated with cross-functional teams to streamline workflows and promote best practices.

Data Quality Manager

Department Of Defense
12.2018 - 08.2019
  • Duties, Accomplishments and Related Skills:
  • Program manager of data quality assurance initiatives to enhance accuracy and reliability across multiple data systems.
  • Collaborated with cross-functional teams to identify and resolve data inconsistencies.
  • Trained staff on best practices for data entry and quality assurance procedures.

Referral Management Director

Department Of Defense
12.2013 - 12.2018

Duties, Accomplishments and Related Skills:

  • Served as the facility subject matter expert for TRICARE and Overseeing and advising on all Referral Management Center processes.
  • Selected and recruited from a network hospital due yo recognized subject matter expertise in TRICARE policy, operations, and compliance.
  • Primary liaison during two TRICARE Managed Care Support Company transitions.

Education

Associate's degree - Practical Nursing

Northern Michigan University
Marquette, MI, United States
05.2003

Bachelor's degree - Physical Geography, Biology

Northern Michigan University
Marquette, MI, United States
05.2001

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Continuous process refinement
  • Quality assessment expertise
  • Strategic development
  • Analytical problem-solving
  • Project execution
  • Risk management strategies
  • Cultivating strong partnerships
  • Staff skill enhancement

Accomplishments

  • 2025 DHA Distinguished Civilian Service Award
  • 2025 Team Lead for Joint Commission Accreditation (TJC) survey with re-accreditation and a decease in facility findings by 63%.
  • 2019 completed Green Belt Facilitator Academics Training
  • 2018-Defense Civilian Emerging Leader Program(DCELP) first medic graduate and elected as one of the covenant team lead position.


Timeline

Chief of Quality Services

Defense Health Agency
08.2020 - Current

Medical Staff Manager (Credential & Privilege)

Department Of Defense
08.2019 - 08.2020

Data Quality Manager

Department Of Defense
12.2018 - 08.2019

Referral Management Director

Department Of Defense
12.2013 - 12.2018

Bachelor's degree - Physical Geography, Biology

Northern Michigan University

Associate's degree - Practical Nursing

Northern Michigan University