Sandra King
The Bronx,NY
Summary
Experienced customer focused professional responsible for daily activities and people in the facility. Familiar with medical terminology, customer satisfaction and corporate rules and expectations. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
Work History
General Manager
Harlem Seafood Soul
11.2021 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Head of Security
Shanghai Red's Restaurants
08.2021 - 07.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Hostess
Taj
10.2017 - 09.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Security Guard
Taj
08.2016 - 03.2020
- Provided guests with options for seating
- Assigned patrons to tables suitable for their needs and according to rotation so that servers received an appropriate number of seatings
- SANDRA KING751-9064
- Skingtimmons@yandex.com
- Greeted guests and seated them at tables or in waiting areas
- Answered telephone calls and responded to inquiries recording information from calls
- Responsible for daily cash deposits and financial information
- Answered alarms and investigated disturbance
- Monitored and authorized entrance and departure of guard against theft and maintain security of premises
- Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences
- Searched individuals entering the establishment
Receptionist
Acme Awning
01.2010 - 01.2016
- Making appointments for all staff or for specific employees, such as executives
- Processing bills and helping clients or customers if they have any questions about their charges
- Organizing files for billing, customer and client records, etc
- Responding to all customer inquiries in a polite and timely manner
Security Guard
Berkley College
02.2008 - 01.2010
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Education
BA - Health Administration
South University College
Savannah, GA12.2016
Skills
- Cross-Functional Team Management
- Profit and Loss
- Vendor Negotiations
- Labor Cost Controls
- Employee Scheduling
- Food Preparation and Safety
- Verbal and Written Communication
- Staff Training
- Team Leadership
- Budgeting and Cost Control Strategies
- Staff Motivation
Timeline
General Manager
Harlem Seafood Soul
11.2021 - Current
Head of Security
Shanghai Red's Restaurants
08.2021 - 07.2023
Hostess
Taj
10.2017 - 09.2021
Security Guard
Taj
08.2016 - 03.2020
Receptionist
Acme Awning
01.2010 - 01.2016
Security Guard
Berkley College
02.2008 - 01.2010
BA - Health Administration
South University College
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