Herman Boulware
Marcus Hook,PA
Summary
Dynamic leader with proven success in team leadership and critical thinking at K & A Soul Food & Seafood. Excelled in customer relations and cash management, driving performance improvement and operational efficiency. Mentored teams to exceed company standards, demonstrating versatility in problem-solving and strategic planning. Skilled in fostering employee effectiveness and enhancing customer satisfaction. Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making prowess that drive business success.
Overview
48
48
years of professional experience
Work History
Assistant Manager
K & A Soul Food & Seafood
Sharon Hill, PA
01.2004 - Current
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Implemented quality control measures to uphold company standards.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Assigned work and monitored performance of project personnel.
- Reviewed completed work to verify consistency, quality, and conformance.
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Custom Love Candles
Sharon Hill, PA
01.1998 - 10.2003
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategic plans to achieve company objectives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Verified and recorded cash totals from daily receipts.
- Maintained accurate records of all transactions processed throughout the day.
Construction Worker
Laborers’ Local 413
Chester, PA
02.1977 - 05.1997
- Operated a variety of tools to excavate, move and grade earth for foundations, trenches and roads.
- Assisted with diverse construction challenges to help team and customer.
- Worked productively as lead or helping team member to drive customer satisfaction.
- Lifted heavy objects into place with cranes or hoists.
- Cleaned job sites daily removing debris, dirt and hazardous materials safely.
- Provided assistance to supervisors when needed completing additional duties as assigned.
- Sustained safety protocols to maintain secure, proper handling of equipment and materials.
- Notified supervisors of faulty operations and defective materials to improve production.
- Gained independent working skills and guided and mentored less experienced team members.
Education
GED -
SCI Waymart
Chester, PA06-1977
Skills
- Customer Relations
- Critical Thinking Skills
- Cash Management
- Versatile Problem Solver
- Team Leadership
- Stock Management
Timeline
Assistant Manager
K & A Soul Food & Seafood
01.2004 - Current
Manager
Custom Love Candles
01.1998 - 10.2003
Construction Worker
Laborers’ Local 413
02.1977 - 05.1997
GED -
SCI Waymart
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