Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Klees

Charlotte,North Carolina

Summary

Driven and customer-focused professional with extensive experience at Food Lion, excelling in roles such as Produce Clerk and Deli/Bakery Clerk. Demonstrated expertise in quality control and customer service, significantly enhancing shopping experiences. Skilled in food safety compliance and retail merchandising,

proven track record of fostering customer loyalty and exceeding service expectations. Motivated produce clerk with experience in customer service and retail grocery industry. Excels working as part of dedicated team of employees. Over 10 years in produce and deli department management. Personable Produce Clerk excels at organizing merchandise and creating amazing product displays. Dedicated and driven with excellent history of defusing volatile customer situations quickly and effectively. Highly skilled in inventory management and stock rotation.

Overview

21
21
years of professional experience

Work History

Produce Clerk

Food Lion
03.2023 - Current
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Developed strong rapport with customers and created positive impression of business.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Deli/Bakery Clerk

Food Lion
03.2023 - Current
  • Decorated and merchandised quality bakery goods to build business reputation.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Helped customers over 30 customers locate an ideal menu items by listening to needs and recommending specific products or services.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Inspected goods to establish accurate pricing and labeling.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Prioritized helping customers over completing other routine tasks in store.

Baker

Publix Grocery Store
01.2018 - 12.2019
  • answered & took over 40 cake orders per day.
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Created appealing displays to showcase products in bakery.
  • Managed display cases to verify freshness and attractiveness of products.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.

Closing Manager

Bi-Lo Grocery Store
01.2016 - 11.2018
  • Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service. Increased sales by 10 percent in my dept.
  • Utilized checklists to stay organized and ready when guests arrived and completed management duties before closing.
  • Directed, organized and controlled closing functions for sites in multiple states.
  • Enhanced communication and partnership between staff and vendors.
  • Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

HBC Clerk, Deli/bakery Clerk, Produce Clerk

Harris Teeter Grocery
04.2003 - 01.2010
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Won employee of the month 4 different times
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong rapport with customers and created positive impression of business.
  • Wrapped, boxed and weighed bakery department products.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Assisted customers with price checking fruits and vegetables and finding requested items in department.

Education

High School Diploma -

Fairport Senior High School
Fairport, NY
1982

Skills

  • Pallet Jack Operation
  • Temperature Logging
  • Quality Control
  • Customer Service
  • Food Preparation
  • Safe Food Handling
  • Strong Work Ethic
  • Honesty and Integrity
  • Cleanliness and sanitation
  • Food Safety Compliance
  • Box Cutter and Pallet Jack Safety
  • Temperature Monitoring
  • Pricing and shelf labeling
  • Product Knowledge
  • Hospitality service expertise

Timeline

Produce Clerk

Food Lion
03.2023 - Current

Deli/Bakery Clerk

Food Lion
03.2023 - Current

Baker

Publix Grocery Store
01.2018 - 12.2019

Closing Manager

Bi-Lo Grocery Store
01.2016 - 11.2018

HBC Clerk, Deli/bakery Clerk, Produce Clerk

Harris Teeter Grocery
04.2003 - 01.2010

High School Diploma -

Fairport Senior High School

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