Sandra Kovalik
Poughkeepsie,NY
Summary
Hands-on, task focused professional with strong communication skills leveraging vast customer service experience and leadership. Pays close attention to detail for accurate and compliant documentation.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Office Assistant/Call Center Representative
08.2017 - Current
- Provide services for NY, CT, NJ, PA, and VA
- Make all Estimate appointments
- Take in deposits
- Provide Gutter installation, repair, cleanings, & inspection appointments for residential and commercial buildings.
- Receive and Process Payments for all work that is done.
- Direct all call backs to the Production Coordinator
- Assign work on proper trucks for that area.
- Make sure all Work Orders are ready to be closed after final payment and close jobs.
- Receive voicemails, handle all emails including building profiles from Home Advisor, Hub Spot, Yelp, and in line Chat.
- Utilize Service Bridge Software.
- Answer multiple Phone lines
Dispatch Manager
SWAT Environmental
09.2014 - 11.2015
- Provided residential and commercial radon mitigation for real estate professionals, business owners, home buyers / sellers, and private home owners.
- Oversaw material planning activities and implemented replenishment policies.
- Remained alert to changes in client needs and responded appropriately.
Executive Administrator / Logistics Manager
Aircraft Charter Solutions
02.2011 - 08.2013
- Tracked and monitored all parts and shipments, through Avtrak Maintenance Software.
- Communicated effectively with co-workers and management while providing leadership by creating a positive work environment.
- Adhered to Federal and state laws and provisions.
Medical Receptionist / Customer Service
Blue Ridge Orthopedics
01.2009 - 02.2011
- Managed the flow of information in the medical facility.
- Greeted patients, handled patient check in and out, and verified insurance eligibility.
- Made sure patient information was accurate while ensuring that medical charts were complete.
Education
Associates - Medical Office and Billing Specialist
Ultimate Medical Academy
Tampa, FL09.2016
Skills
ACCOUNTS RECEIVABLE, CODING, CPT, CREDIT, EHR, Logistics, Administrative Support, Microsoft Office, Customer Service
Certification
- Deans List
- Present
AWARDS
Deans List, 2016-01
ADDITIONAL INFORMATION
- KEY QUALIFICATIONS
- Logistics - Domestic, International
- Medical Billing
- Medical Administrative
- Patient Registration
- Medical Terminology
- Medical Records Management
- Meaningful Use
- Medical Practice Management Systems
- Introduction to CPT
- ICD-9-CM
- ICD-10-CM Coding
- Charge Entry
- Payment Posting
- Denials
- Appeals
- Referrals
- Accounts Receivable
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Greenway
- Insurance Verification
- Reimbursement Systems
- Medical Basics and Healthcare Claim Cycle
- Healthcare Payers
- Managed Care (HMO, PPO, and POS)
- Medicare / Medicaid Government Payers
- Third Party Payers
- HIPAA Compliance
- Medical Charts
- Basic Anatomy & Physiology
Timeline
Office Assistant/Call Center Representative
08.2017 - Current
Dispatch Manager
SWAT Environmental
09.2014 - 11.2015
Executive Administrator / Logistics Manager
Aircraft Charter Solutions
02.2011 - 08.2013
Medical Receptionist / Customer Service
Blue Ridge Orthopedics
01.2009 - 02.2011
Associates - Medical Office and Billing Specialist
Ultimate Medical Academy