Sandra LeBlanc
Schertz
Summary
Accomplished operations leader known for fostering collaboration and enhancing team performance in senior living communities. Expertise in budget management and compliance, ensuring high-quality service delivery and resident satisfaction.
Overview
24
24
years of professional experience
2
2
Certifications
Work History
Vice President of Operations
Civitas Senior Living
Dallas
02.2025 - Current
- Oversaw daily operations for multiple senior living communities.
- Developed and implemented operational policies and procedures.
- Managed vendor relationships to optimize service quality and reliability.
- Streamlined resident services through effective resource allocation.
- Facilitated cross-departmental communication to strengthen collaboration and operational effectiveness.
- Conducted regular assessments of operational performance and compliance.
- Led initiatives to improve resident satisfaction and engagement programs.
- Identified opportunities to reduce costs and improve efficiencies across all areas of operations.
Senior Executive Director
Civitas Senior Living - The Brooks of Cibolo
Cibolo
05.2023 - 02.2025
- Led operational strategies that increased resident satisfaction and improved care quality.
- Managed staff recruitment, training, and performance evaluations for efficient service delivery.
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Facilitated communication between staff, residents, and families to address concerns promptly.
- Streamlined workflows, optimizing resource allocation and enhancing service delivery within the senior living community.
- Ensured compliance with all applicable laws and regulations related to operations.
- Reviewed financial statements to identify improvement areas that supported profitability.
Executive Director
Civitas Senior Living - The Brooks of Cibolo
Cibolo
05.2023 - 02.2025
- Directed daily operations for senior living community, ensuring quality care and services.
- Developed and implemented strategic plans that significantly enhanced resident satisfaction and engagement.
- Managed team of department heads, promoting collaboration and clear communication to achieve operational goals.
- Oversaw budget management to ensure financial stability and optimal resource allocation across departments.
- Cultivated relationships with families, addressing concerns and enhancing community trust.
- Ensured compliance with state regulations and industry standards for senior living facilities.
- Developed and implemented strategic plans to ensure organizational growth and development.
- Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
Executive Director
Civitas Senior Living - Elan Westpointe
New Braunfels
10.2021 - 03.2023
- Directed daily operations for senior living community, ensuring quality care and services.
- Developed and implemented strategic plans that increased resident satisfaction and engagement.
- Managed team of department heads, fostering collaboration and effective communication.
- Oversaw budget management to maintain financial stability and optimize resource allocation.
- Evaluated staff performance, providing guidance and support for professional development.
- Created marketing strategies that effectively promoted the organization's mission within the community.
Executive Director
Capital Senior Living - Waterford on Huebner
San Antonio
04.2020 - 10.2021
- Led strategic planning initiatives for senior living community operations.
- Managed staff and resident engagement activities to enhance community involvement and satisfaction.
- Developed and implemented policies to enhance resident care and satisfaction.
- Oversaw budgets and financial reporting to support sustainable operations.
- Promoted a culture of teamwork and collaboration among diverse staff members.
- Ensured operational and fiscal integrity through effective budget management.
Executive Director/ Business Manager
Rivercourt Residence
Groton
12.2012 - 04.2020
- Directed daily operations for senior living community, ensuring quality care and services.
- Developed and implemented strategic plans to enhance resident satisfaction and engagement.
- Managed team of department heads, enhancing collaboration and communication to improve service delivery.
- Oversaw budget management, ensuring financial stability and resource allocation.
- Ensured compliance with state regulations and industry standards for senior living facilities.
- Cultivated relationships with key stakeholders, driving support and resources for community initiatives.
- Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
- Led strategic planning initiatives, aligning community engagement efforts with resident satisfaction goals.
Senior Accountant/ Office Manager
Boucher Construction Corp
Leominster
05.2002 - 12.2012
- Managed financial reporting processes for construction projects and departmental budgets to ensure accurate financial oversight.
- Oversaw accounts payable and receivable functions to ensure accurate transactions.
- Conducted monthly reconciliations for bank accounts and general ledger entries.
- Developed and maintained financial policies and procedures for compliance purposes.
- Collaborated with project managers to analyze project costs and profitability, contributing to informed financial decision-making.
- Mentored junior accountants on best practices in accounting principles and software use.
- Prepared financial statements in accordance with industry standards and regulations, ensuring compliance and clarity for stakeholders.
- Assisted with audits by providing necessary documentation and financial records.
- Prepared monthly financial reports for management review.
- Managed and prepared journal entries and reconciliations to support monthly general ledger closing activities.
- Performed general ledger account reconciliations and generated updated financial documents.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Monitored accounts payable activity to ensure accuracy and timeliness of payment processing.
- Generated and presented monthly financial statements to senior management.
Education
Associate of Arts - Psychology
Mount Wachusett Community College
Gardner, MA05-1994
Skills
- Operational strategy
- Operations management
- Operations oversight
- Budget oversight
- Budget control
- Financial analysis
- Financial controls implementation
- Strategic planning
- Business development
- Revenue generation
- Policy development
- Health and safety compliance
- Performance assessment
- Staff recruitment
- Leadership training
- Effective communication
- Team collaboration
- Problem solving
- Multitasking Abilities
- Business forecasting
Certification
CALM - Certified Assisted Living Manager
Accomplishments
Leadership Award - Civitas Senior Living
Timeline
Vice President of Operations
Civitas Senior Living
02.2025 - Current
Senior Executive Director
Civitas Senior Living - The Brooks of Cibolo
05.2023 - 02.2025
Executive Director
Civitas Senior Living - The Brooks of Cibolo
05.2023 - 02.2025
Executive Director
Civitas Senior Living - Elan Westpointe
10.2021 - 03.2023
Executive Director
Capital Senior Living - Waterford on Huebner
04.2020 - 10.2021
Executive Director/ Business Manager
Rivercourt Residence
12.2012 - 04.2020
Senior Accountant/ Office Manager
Boucher Construction Corp
05.2002 - 12.2012
Associate of Arts - Psychology
Mount Wachusett Community College