Sandra Ledford
Food service
Mars Hill,NC
Summary
To utilize technical, computer, and organizational skills to assist in meeting and exceeding the goals of this organization. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Food Service Worker position. Ready to help team achieve company goals. Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
42
42
years of professional experience
Work History
VCS/ Veterans Canteen Service
VA Asheville NC
01.2023 - Current
- Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
- Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
- Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
- Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
- Collaborated with interdisciplinary teams to ensure timely processing of claims and delivery of services to veterans.
- Cooking on the grill, keeping the temps of food at 180
- Frying food, Chicken , Home fryers.
- Servicing Veterans, employees and visitors
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Enhanced customer satisfaction by providing efficient service with a friendly demeanor.
- Streamlined order processing for increased speed and accuracy, contributing to repeat business.
Foodservice Prep / Salad Bar & Deli
Compass Group USA
01.2019 - 01.2023
- Enhanced customer satisfaction by maintaining a clean and well-stocked salad bar throughout the day.
- Ensured freshness of offerings by regularly monitoring and replacing ingredients as necessary.
- Supported efficient Asheville Christian by promptly preparing additional items during peak hours.
- Increased customer loyalty with friendly service and attentiveness to dietary restrictions or preferences.
- Making sandwiches: Ham and Cheese, Sunbutter and Jelly, Turkey and Cheese for the grade school children
- Making Subs and Sandwich's: Italian,Ham and cheese,Turkey and cheese,Ham Swiss Apple Russian Roll,Barbecue Chicken wraps, Eggs salad on Croissant, Canarese on Teleran Roll for high school and employees
- Making Salads: Fennel beet berries goat cheese, Cobb, Black Bean Corn Salsa Salad, Roasted Vegs, Cutting vegs to the salad bar. Cucumber, Tomato, Red onions, Peppers.
- Sort, wash, peel, and Cold food using knives or other equipment
- Prepare fresh fruit/ cold salad making salad dressing/ sandwich fillings and cold sandwich simple cold dessert in specified quantities
- Break down and clean the service areas
- Contributed to overall cleanliness of the establishment by routinely sanitizing work surfaces and utensils.
- Maintained positive relationships with customers, addressing any concerns or requests in a prompt manner.
- Upheld strong knowledge of menu items, ingredients, allergens, allowing for precise recommendations based on specific customer needs.
- Placed clean plates and utensils at beginning of salad bar for patron self-service.
- Removed trash and cleaned kitchen garbage containers.
- Pushed, pulled and transported large loads and objects.
- Assisted in reducing food waste through proper storage, rotation, and inventory management practices.
- Collaborated with kitchen staff to ensure timely replenishment of popular items during busy shifts.
- Helped maintain a safe dining environment by adhering to proper food handling guidelines and protocols.
- Strengthened team efficiency through clear communication and cooperation with both front-of-house and back-of-house staff members.
- Streamlined salad bar operations by creating an organized system for ingredient prep and assembly tasks.
- Demonstrated adaptability when faced with unexpected changes or challenges in daily operations, ensuring smooth transitions without compromising quality or efficiency.
- Improved guest experience through exceptional attention to detail in presentation, taste, variety, and overall consistency of offerings at the salad bar.
New Patient Scheduler
Community Family Practice
01.2017 - 01.2019
- Enhanced the practice''s reputation with excellent communication skills and strong rapport-building abilities.
- Performed routine dental procedures, including cleanings, fillings, and extractions to maintain patients'' oral health.
- Managed a diverse caseload of patients ranging from children to elderly individuals, adapting treatment approaches accordingly.
- Streamlined appointment scheduling through effective time management strategies, minimizing disruptions to patient care.
- Recorded treatment information in patient charts.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
Checkout and Check in Assistant
Mars Hill Medical Center
01.2015 - 01.2017
- Enhanced customer satisfaction by efficiently processing transactions and resolving issues at the checkout.
- Streamlined checkout procedures for reduced wait times and improved customer experience.
- Achieved high accuracy rates with meticulous cash handling and payment processing tasks.
- Increased sales by recommending appropriate promotions, upsells, and additional services to customers during checkout.
- Maintained a clean, organized, and inviting checkout area to facilitate efficient transactions.
- Collaborated with team members to achieve daily sales goals and maintain optimal staffing levels during peak hours.
- Trained new employees in proper checkout procedures and best practices for excellent customer service as part of an ongoing commitment to staff development.
- Effectively communicated with all levels of store personnel regarding relevant information about storewide events or special promotions impacting the front end operations.
- Promoted loyalty programs to enhance repeat business from satisfied customers.
- Actively participated in weekly meetings designed to improve store performance and customer service.
- Greeted customers entering store and responded promptly to customer needs.
Habilitation Technician
Blue Ridge Area Foundation
01.2003 - 01.2015
- Enhanced client independence by implementing personalized support plans and daily living skills training.
- Improved clients'' quality of life by providing compassionate care, assistance with personal hygiene, and mobility support.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Maintained detailed documentation of client progress, adjusting strategies as necessary to maximize results.
- Ensured clients'' safety and well-being by closely monitoring behavior patterns and reporting any concerns to supervisors.
- Promoted healthy habits for clients by supporting balanced meal planning, exercise routines, and medical appointments when needed.
- Increased client satisfaction levels through consistent delivery of high-quality care based on individual needs assessments.
- Demonstrated adaptability and flexibility by adjusting approaches based on client feedback and evolving needs.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Cared for patients by providing personal assistance and ambulation.
- Administered medications and treatments according to physician orders.
- Gathered, charted, and analyzed patient history data and discussed key points with clinicians.
- Cleaned and sterilized instruments, equipment and surfaces.
- Driving client to jobs, MOW was one of the jobs was done every day.
Parkway Medical Center
Parkway Medical Center
01.2012 - 01.2013
- Improved clinic efficiency by effectively scheduling appointments and managing patient flow.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations at all times.
- Collaborated with multidisciplinary healthcare teams for comprehensive patient treatment plans.
- Provided high-quality patient education, empowering individuals to take control of their health and wellness.
- Facilitated effective communication between patients, families, doctors, nurses, and other staff members.
- Increased accuracy of billing processes by diligently verifying insurance coverage information for each patient visit.
- Exceeded customer satisfaction targets through attentive listening skills while addressing concerns or answering questions regarding treatment plans or procedures.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Built and maintained positive working relationships with patients and staff.
- Took copayments and compiled daily financial records.
- Used to schedule appointments.
- Oriented and trained new staff on proper procedures and policies.
Medical Office / Front Clerical Staff
Asheville Family Health Center
01.2008 - 01.2012
- Reduced workload for management by handling various administrative tasks, such as scheduling appointments and maintaining calendars.
- Supported the completion of projects on time and within budget through diligent tracking and reporting of progress.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Habilitation Technician
Commonwealth of Massachusetts
01.1982 - 01.2003
- Enhanced client independence by implementing personalized support plans and daily living skills training.
- Improved clients'' quality of life by providing compassionate care, assistance with personal hygiene, and mobility support.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
- Collaborated with interdisciplinary teams to develop comprehensive habilitation plans for each client''s unique needs.
- Ensured clients'' safety and well-being by closely monitoring behavior patterns and reporting any concerns to supervisors.
- Assisted with the coordination of transportation services for clients'' medical appointments or community outings as required.
- Supported individuals with developmental disabilities in reaching their vocational goals through job coaching and skills development training sessions.
- Encouraged self-advocacy for clients by teaching effective communication skills and promoting decision-making autonomy whenever possible.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
Education
Vocational Medical Administration Courses -
Worcester Community College
Worcester, MAGeneral Education Diploma (GED) -
Dept. of Education
Boston, MACosmetology Certification -
Broms Academy of Cosmetology
Worcester, MAMedical Office Pathways -
AB Technical
Asheville, NC01.2013
Skills
- Technical and Social Skills
- Active Listening
- Medical Terminology
- Time Management
- Customer Service
- Teamwork Abilities
- Personal Counseling
- Attention to Detail
Customer Service - Responsibilities
- Answer the telephone in a courteous professional manner!
- Checked patients in, collecting co-pays/balances, handling various questions about patient accounts, checked out patients and scheduled follow up appointment.
- Acted as receptionist, customer service liaison, troubleshooting and problem solving.
- Ensured excellent customer service experience for both internal and external customers.
General Administration - Responsibilities
- Opened, stamped and distributed all mail, signed all incoming and outgoing packages.
- Posted medical record payment.
- Printed, CDs of patient charts, mailed medical records.
Technical And Social Skills - Responsibilities
- Input patients’ information, data integrity, and maintained accurate records.
- Obtained and maintained files via EMR Allscripts, PP Host and eClinical Work ensuring a paperless medical office.
- Scanned and indexed medical records.
- Faxed, E-faxed medical records, sent refills to the clinical staff or physician.
Office Administration - Responsibilities
- Functioned as an Intake Specialist scanning and entering patient information.
- Perform as a core member of the health care team in a paperless medical office.
- Processed all necessary paperwork on all new patients in a timely manner.
- Obtained and stored all pertinent clinical information utilizing the EMR system.
- Scheduled appointments using the Allscripts system.
- Corresponded appropriate documentation, related to department and facility policy and procedure.
- Followed HIPAA guidelines in receiving and sending medical records.
- Answered patient and physician calls and routing them appropriately.
Garding, Farming, Cooking
Enjoy working in the garden and then canning for the winter. Every day on the farm is a good day. After feeding the cow just setting a looking them eat. Making dinner every day is a joy, home, husband, all 6 dogs.
Timeline
VCS/ Veterans Canteen Service
VA Asheville NC
01.2023 - Current
Foodservice Prep / Salad Bar & Deli
Compass Group USA
01.2019 - 01.2023
New Patient Scheduler
Community Family Practice
01.2017 - 01.2019
Checkout and Check in Assistant
Mars Hill Medical Center
01.2015 - 01.2017
Parkway Medical Center
Parkway Medical Center
01.2012 - 01.2013
Medical Office / Front Clerical Staff
Asheville Family Health Center
01.2008 - 01.2012
Habilitation Technician
Blue Ridge Area Foundation
01.2003 - 01.2015
Habilitation Technician
Commonwealth of Massachusetts
01.1982 - 01.2003
Vocational Medical Administration Courses -
Worcester Community College
General Education Diploma (GED) -
Dept. of Education
Cosmetology Certification -
Broms Academy of Cosmetology
Medical Office Pathways -
AB Technical
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