Sandra Lee
Cedartown,GA
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining booking processes at Owner-Operator. Skilled in itinerary planning and client relationship building, I increased service success rates and strengthened company reputation. Demonstrates exceptional organizational skills and adaptability, ensuring high-quality service delivery in dynamic environments.
Dependable, professional.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Travel Agent Assistant
Owner-Operator
Cedartown, GA
11.2020 - Current
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
- Educated clients on important pre-travel information such as passport requirements, visa regulations, local customs, and health advisories.
- Enhanced client satisfaction by providing personalized travel itinerary recommendations based on their preferences.
- Created detailed travel itineraries, incorporating flight, accommodation, and activity options tailored to individual client needs.
- Followed up with customers to increase customer service with travel plans.
- Updated and maintained customer databases to increase customer retention.
- Increased customer service success rates by quickly resolving issues.
Newspaper Carrier
Orlando Sentinel
Leesburg, FL
08.2000 - 01.2010
- Assembled and bagged newspapers prior to delivery.
- Delivered newspapers and flyers to about Number homes daily.
- Maintained punctual delivery times for consistent customer service experience.
- Distributed papers in various weather conditions during early morning.
- Demonstrated adaptability by adjusting routes according to changes in customer preferences or residential locations.
- Built strong relationships with customers, addressing concerns and resolving issues promptly.
- Provided exceptional customer service, responding promptly to inquiries or requests from clients.
- Improved route efficiency with careful planning and route optimization techniques.
- Resolved delivery complaints and escalated complex issues to management.
- Ensured safe driving practices while navigating various weather conditions and road situations.
- Maintained up-to-date records of delivery routes and customer information.
- Improved speed of delivery by creatively rerouting for completion in Number minutes.
- Drove safely and legally for professional, responsible delivery services.
- Delivered orders to customers to drive full satisfaction.
- Implemented policies and procedures across warehouse and shipping platforms.
Business Owner
S&S.L. Services
Fruitland Park, FL
01.2000 - 01.2010
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Trained and motivated employees to perform daily business functions.
- Boosted revenue by identifying new business opportunities and diversifying product offerings.
- Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Conducted market research to inform product development decisions and identify potential growth areas.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Education
High School - Diploma
Stratford High School
Stratford, CT09.2011
High School Diploma - High School Teaching
James Wood High School
Winchester, VA05.1983
Skills
- Cultural Awareness
- Airline regulations
- Customer service focus
- Strong Organization
- Client Relationship Building
- Itinerary Planning
- Travel industry knowledge
- Reservations Management
- Retail Sales
- Itineraries
- Client Relations
- Social Media
- Marketing
- Travel insurance
- Special needs travelers
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
Certification
SNG
DISNEY
UNIVERSAL
SANDALS RESORTS
AOTS
Timeline
Travel Agent Assistant
Owner-Operator
11.2020 - Current
Newspaper Carrier
Orlando Sentinel
08.2000 - 01.2010
Business Owner
S&S.L. Services
01.2000 - 01.2010
High School - Diploma
Stratford High School
High School Diploma - High School Teaching
James Wood High School