Zania Baxter
Durham,NC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Travel Agent Assistant
Intele Travel
09.2023 - Current
- Streamlined booking processes for improved efficiency and reduced wait times for clients.
- Managed client inquiries promptly and efficiently, resolving issues quickly to maintain high levels of satisfaction.
- Assisted in the coordination of group travel arrangements, ensuring a smooth experience for all participants.
Environmental Service Aide
Duke University
04.2024 - 06.2024
- Contributed to improved overall facility appearance by performing floor care duties, including sweeping, mopping, and vacuuming.
- Reduced cross-contamination risks by adhering to strict sanitation protocols for patient care areas.
- Supported efficient hospital operations by timely completion of assigned cleaning tasks, ensuring minimal disruption to medical staff and patients.
- Optimized inventory management through accurate documentation of cleaning supplies usage and restocking as needed.
Customer Service Cashier
Lowes Home Improvment
02.2021 - 07.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
No Degree - Emergency Telecommunications
Durham Technical Community College
Durham, NC07.2022
High School Diploma -
Durham Performance Learning Center
Durham, NC01.2021
Skills
- Cultural Awareness
- Customer service focus
- Strong Organization
- Problem-solving abilities
- Data Entry
- Problem Resolution
- Computer Proficiency
- Complaint Handling
Timeline
Environmental Service Aide
Duke University
04.2024 - 06.2024
Travel Agent Assistant
Intele Travel
09.2023 - Current
Customer Service Cashier
Lowes Home Improvment
02.2021 - 07.2021
No Degree - Emergency Telecommunications
Durham Technical Community College
High School Diploma -
Durham Performance Learning Center
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