Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Sandra Leitao

Charlotte,NC

Summary

Proven leader with extensive experience in retail and healthcare management, notably at Famous Footwear. Excelled in enhancing store operations and patient care, demonstrating exceptional problem-solving and team-building skills. Achieved significant improvements in customer satisfaction and operational efficiency through strategic planning and relationship management. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Famous Footwear
06.2023 - 05.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Third Key Holder

Sketchers
04.2021 - 06.2023
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices.
  • Implemented visual merchandising standards to create an appealing shopping experience for customers.
  • Improved sales floor presentation through regular maintenance of product displays, signage updates, and fixture arrangements.
  • Streamlined merchandise restocking procedures for improved efficiency and reduced stock discrepancies.
  • Assisted in training new team members, ensuring they quickly adapted to company policies and procedures.

CNA

Taunton Nursing Home
04.2017 - 04.2020
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

Shift Manager

Taco Bell
09.2010 - 06.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

GED -

ABCD Mattapan Family Service Center
Mattapan, MA
10.2006

Skills

  • Problem-Solving
  • Customer Service
  • Customer experience
  • Customer Service and Engagement
  • Inventory Control
  • Store Organization
  • Time Management
  • Team Building and Leadership
  • Store Opening and Closing
  • Attention to Detail
  • Customer Service Management
  • Stock management
  • Pricing and Markdowns
  • Mentoring and Coaching
  • Work Planning and Prioritization
  • Display Setup
  • Strategic Planning
  • Relationship building and management

Hobbies

I love spending time with my kids, traveling and occasionally gaming.

Timeline

Assistant Store Manager

Famous Footwear
06.2023 - 05.2024

Third Key Holder

Sketchers
04.2021 - 06.2023

CNA

Taunton Nursing Home
04.2017 - 04.2020

Shift Manager

Taco Bell
09.2010 - 06.2015

GED -

ABCD Mattapan Family Service Center

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Sandra Leitao