Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Additional Information
Generic

Sandra Lois Adu-Boahen

Orlando

Summary

Foreign-trained physician with a passion for helping people, seeking to leverage a deep foundation in complex problem-solving, empathetic communication, and meticulous record-keeping as a Customer Care Representative. Possesses strong analytical and interpersonal skills developed from years of clinical practice in a fast-paced, high-stakes environment. Eager to apply a comprehensive medical background to provide exceptional, client-focused service in a customer support role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Officer

Komfo Anokye Teaching Hospital-Kumasi
03.2019 - 08.2022
  • Maintained meticulous electronic and physical medical records, ensuring accuracy and compliance with confidentiality standards.
  • Resolved patient concerns and complaints daily by actively listening and providing creative, effective solutions.
  • Collaborated effectively with multidisciplinary medical teams to streamline patient care plans and improve overall service delivery.
  • Provided comprehensive medical care and consultation, successfully managing a high volume of diverse patient inquiries and concerns daily.

Intern/House Officer

Komfo Anokye Teaching Hospital-Kumasi
09.2016 - 08.2018
  • Supported administrative and patient-facing duties, including patient intake, scheduling appointments, and managing patient files.
  • Promptly handled multiple calls from different hospital departments and clients, resolving concerns, and effectively conveying information.
  • Assisted patients with navigating the facility and helped address basic questions to improve their overall experience.

Education

Bachelor of Medicine, Bachelor of Surgery (MBChB) - Medicine/Surgery

Kwame Nkrumah University of Science and Technology-Kumasi
06.2016

Bachelor of Science - Human Biology

Kwame Nkrumah University of Science and Technology-Kumasi
06.2013

Skills

  • Meticulous Record Keeping, Data Entry, Workflow Prioritization, Multi-tasking, Microsoft Office (5 years)
  • Active Listening, Conflict Resolution, Problem Solving, Compassion, Empathy, Adaptability, Interpersonal Communication, Cultural Competence (5 years)

Certification

Medical License

Languages

English
Full Professional

Timeline

Medical Officer

Komfo Anokye Teaching Hospital-Kumasi
03.2019 - 08.2022

Intern/House Officer

Komfo Anokye Teaching Hospital-Kumasi
09.2016 - 08.2018

Bachelor of Science - Human Biology

Kwame Nkrumah University of Science and Technology-Kumasi

Bachelor of Medicine, Bachelor of Surgery (MBChB) - Medicine/Surgery

Kwame Nkrumah University of Science and Technology-Kumasi

Additional Information

  • Career Note:
  • September 2018-February 2019: Completed 2 years internship awaiting permanent employment as medical officer.
  • Sept 2022-Jul 2025: Took time off to care for my children and relocate.

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