Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Training
Generic

Sandra Lucas

Poteet ,TX

Summary

Clinical professional with comprehensive background in overseeing healthcare operations and delivering patient-centered care. Expertise in developing and implementing clinical programs with focus on quality improvement and client satisfaction. Known for fostering team collaboration, adapting to evolving needs, and achieving impactful results.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Clinical Director of Nursing

Christus Health
12.2024 - Current
  • Developed and implemented clinical protocols to enhance patient care quality.
  • Coordinated multidisciplinary team meetings to improve communication and treatment planning.
  • Monitored compliance with healthcare regulations and accreditation standards to ensure operational excellence.
  • Streamlined patient intake processes, reducing wait times and improving service delivery efficiency.
  • Fostered a culture of continuous improvement through regular feedback sessions with clinical teams.
  • Collaborated with executive leadership to align departmental goals with overall organizational strategy.
  • Analyzed patient outcomes data to identify trends and drive evidence-based practice improvements.
  • Worked with nurse manager to develop nursing staff through education, evaluation, performance management, and competency improvement.
  • Interviewed and hired highly talented individuals bringing great skills and passion to daily jobs.

School Bus Driver

Pleasanton Independent School District
08.2013 - Current
  • Operated school buses safely and efficiently, ensuring timely pickups and drop-offs for students.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
  • Communicated effectively with parents and staff regarding transportation schedules and concerns.
  • Assisted in training new drivers on operational procedures and safety standards.

Registered Nurse Lead

CHRISTUS Westover Hills
06.2019 - 12.2024
  • Provide safe, quality care for patients on the telemetry unit
  • Conduct hourly rounding on assigned patients
  • Conduct leader rounds and address patient concerns
  • Audit patient charts for compliance with organizational charting policies
  • Precept new nurse residents and newly onboarding experienced nurses
  • Interview potential candidates for telemetry unit
  • Provide education to unit staff
  • Assist with balancing the unit schedule based on staffing needs
  • Collaborate with other departments to aid in meeting the needs of patients and staff on the unit
  • Collaborated with healthcare team to develop and implement individualized care plans.
  • Administered medications and monitored patient responses to ensure optimal care.
  • Responded promptly to emergency situations, employing critical thinking for effective interventions.

Office/Billing Clerk

AAA Cooper Transportation
12.2006 - 12.2009
  • Accurate data entry of billing information.
  • Proper filing of completed billing entries.
  • Risk analysis of lost and damaged freight.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Demonstrated excellent time management skills by prioritizing tasks and meeting deadlines in a fast-paced, high-volume work environment.

Quality Assurance Advisor

West Corporation
11.2003 - 01.2006
  • Regularly monitored and coached assigned team members phone calls to ensure quality
  • Responded to supervisory phone calls to assist with difficult situations
  • Responded to customer emails addressing questions and concerns
  • Conducted quality assessments to ensure compliance with operational standards and procedures.
  • Collaborated with cross-functional teams to identify process improvements and implement corrective actions.

Education

MSN - Nursing Administration

University of Texas Arlington
Arlington, TX
07.2025

BSN - Nursing

UT Health San Antonio
San Antonio, TX
12.2019

Associate of Science - Biology/Pre-Nursing

San Antonio
San Antonio, TX
05.2017

Associate of Arts - Business Administration

San Antonio
San Antonio, TX
05.2017

Skills

  • Budget oversight
  • Clinical quality improvement
  • Employee performance evaluations
  • Resource coordination
  • Exemplary communication skills
  • Staff scheduling
  • Clinical leadership
  • Direct patient care
  • Collaborative skills
  • Patient education
  • HIPAA
  • Interdisciplinary collaboration

Affiliations

  • American Nurses Association 2018
  • Texas Nurses Association 2018
  • Texas Organization for Nursing Leadership 2024
  • American Holistic Nurses Association 2023

Certification

  • Advance Cardiovascular Life Support American Heart Association 2019-present
  • Basic Life Support American Heart Association 2017-present
  • CITI Certification: Human Research-Social and Behavioral Research Collaborative Institutional Training Initiative Jan 2018-Jan 2021
  • NIHSS Certification Apex Innovations 2022-present

Languages

Spanish
Native or Bilingual

Timeline

Clinical Director of Nursing

Christus Health
12.2024 - Current

Registered Nurse Lead

CHRISTUS Westover Hills
06.2019 - 12.2024

School Bus Driver

Pleasanton Independent School District
08.2013 - Current

Office/Billing Clerk

AAA Cooper Transportation
12.2006 - 12.2009

Quality Assurance Advisor

West Corporation
11.2003 - 01.2006

BSN - Nursing

UT Health San Antonio

Associate of Science - Biology/Pre-Nursing

San Antonio

Associate of Arts - Business Administration

San Antonio

MSN - Nursing Administration

University of Texas Arlington

Training

  • RISE Mentorship Christus Santa Rosa 2024
  • Lead Development Christus Santa Rosa 2024
  • Emerging Leaders Christus Santa Rosa 2023
  • Medical Shelter Training Emergency Operations Center, Brooks City-Base, TX 2019
  • Public Health Nurse Ready Training/10 CE hours University at Albany, Center for Public Health Continuing Education 2019
  • Improvement Capability Online Training/4 CE hours Institute for Healthcare Improvement 2019
  • Safe Spaces Training UTHSCSA, San Antonio, TX 2018
  • OB Series Training/9 CE hours UTHSCSA, San Antonio, TX 2018
  • Essential Elements of Evidence-Based Practice: An Introduction to EBP and the ACE Star Model Academic Center for Evidence-Based Practice of University of Texas Health Science Center at San Antonio 2018
  • Step Up Leadership Course San Antonio, TX 2017

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