Sandra Mackey
Columbus,Ohio
Summary
Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.
Overview
47
47
years of professional experience
Work History
Team Manager
JPMorgan Chase Bank
02.2002 - 08.2022
- Company Overview: Mortgage Banking
- Manage Team 8-12 Employees
- Approved Mortgage Loans
- Analysis Income and Assets Documents
- Communicate with Customers, Loan Officers, Realtors and Title Company
- Appraisals - determine Property is good condition and meets all Inspection requirements
- Quality Assurance Reviews
- Interview Candidates for Mortgage Underwriting
- Approved Employee weekly time entered in Attendance Database
- Conducted Monthly and Annual Performance Reviews
- Mortgage Banking
Recovery Legal Adjustor
Credit Bureau of Columbus
01.2001 - 07.2001
- Collect non-sufficient funds checks for Retail and Medical Business
- Manage sensitive telephone and in-person contacts with General Public
- Negotiates repayments with Debtors
- Close accounts which restitution have been resolved
Account Representative
State of Ohio Attorney General Office
10.1999 - 12.2000
- Collect Delinquent taxes on withholding and corporate taxes owed to State Agencies
- Negotiate repayment with Clients, Accountants, Attorneys, and other Government Agencies
- Close accounts which restitution have been resolved
Salesclerk
Lazarus now known as Macy’s
11.1999 - 01.2000
- Greeted Customer, Provide Customer Service in selecting items
- Manage Transactions
Fashion Consultant
Victoria’s Secrets Inc.
05.1999 - 09.1999
- Incoming calls from Customers placing catalog orders
- Determined proper fashion styles for customers using minimal information
- Suggested alternative items when desired items are out of stock
Recovery / Legal Adjustor
National City Bank
09.1985 - 03.1999
- Recovered outstanding Bankcard Accounts
- Negotiated Settlement
- Filed Judgments
- Reaffirmed Bankruptcies Accounts
- Administered Training course for New Employees
Private Card Adjustor
Bank One
01.1981 - 04.1985
- Managed Corporate and Business Bankcard
- Readjust Credit lines
Front Desk Associate
Fort Hayes Hotel /Downtown Columbus Ohio
04.1975 - 10.1975
- Greeted Customer, Customer Reservation
- Nationwide Insurance Company organize their accommodations
Education
Certificate - Real Estate
Hondros College
Columbus,Ohio12.2004
Diploma - Commercial Banking
American Institute of Banking
Columbus,Ohio06.1985
Diploma - Foundation of Banking
American Institute of Banking
Columbus,Ohio04.1984
Public Administration -
Franklin University
Columbus,Ohio04.1978
Diploma - College Prep
West High School
Columbus,Ohio06.1974
Skills
- Communication
- Decision Making
- Leadership Skill
- Helping Customers
- Dedication
- Windows 10
- Excel
Hobbies and Interests
- Former Foster Parent / Mentoring Youth
- Program Coordinator for Connecting Kids Inside Out
- Treasurer of Eastern Union Missionary Baptist Association
Timeline
Team Manager
JPMorgan Chase Bank
02.2002 - 08.2022
Recovery Legal Adjustor
Credit Bureau of Columbus
01.2001 - 07.2001
Salesclerk
Lazarus now known as Macy’s
11.1999 - 01.2000
Account Representative
State of Ohio Attorney General Office
10.1999 - 12.2000
Fashion Consultant
Victoria’s Secrets Inc.
05.1999 - 09.1999
Recovery / Legal Adjustor
National City Bank
09.1985 - 03.1999
Private Card Adjustor
Bank One
01.1981 - 04.1985
Front Desk Associate
Fort Hayes Hotel /Downtown Columbus Ohio
04.1975 - 10.1975
Certificate - Real Estate
Hondros College
Diploma - Commercial Banking
American Institute of Banking
Diploma - Foundation of Banking
American Institute of Banking
Public Administration -
Franklin University
Diploma - College Prep
West High School
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