Sandra Massey
1514 Sheridan Rd Ne ,GA
Summary
Dynamic professional with a proven track record in operations management and merchandising, notably at Belk, where I drove a 75% increase in annual profits. Skilled in project design oversight and consumer trend awareness, I excel in cultivating key partnerships and enhancing merchandise presentation to optimize sales and customer engagement.
Overview
15
15
years of professional experience
Work History
Operations Manager
M.S.MASSEY HVAC SERVICES
01.2010 - Current
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Merchandising Manager
Belk
03.2021 - 03.2025
- Monitored inventory levels and kept adequate stock in product displays on the sales floor.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Marked down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Successfully drove new product lines to increase annual profits by 75%.
- Walked through the department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Completed efficient store resets to prepare the store for special promotions and seasonal updates.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set, and discontinued items from displays.
Visual Merchandising Manager
Beigestore
09.2011 - 01.2020
- Managed merchandising standards and maintained consistency across distribution channels.
- Created look and feel of visual merchandising publications to better target specific audiences.
- Helped stores adapt spaces to accommodate merchandise within spatial constraints and inventory storage availability.
- Collaborated with wholesale partners and cross-functional teams to develop solutions for balancing product assortments.
- Organized store merchandise racks by size, style, and color.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Arranged consistent shelves, bins, and racks at 2 locations by following established planograms.
- Proposed new ideas and concepts to enhance merchandise displays.
- Collaborated with store managers to determine best placement for merchandise displays.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Oversaw visual merchandising for new store openings and store collateral change-outs.
Education
Associate of Science - Early Childhood Education
Middle Tennessee State University
Murfreesboro, TN05-1997
Skills
- Marketing tactic
- Key partnership cultivation
- Project Design Oversight
- Consumer Trend Awareness
- Operations management
- Networking Proficiency
- Small business operations
- Demand planning
- Merchandise presentation
- Product lifecycle management
- Merchandise planning
- Monitoring inventory
Timeline
Merchandising Manager
Belk
03.2021 - 03.2025
Visual Merchandising Manager
Beigestore
09.2011 - 01.2020
Operations Manager
M.S.MASSEY HVAC SERVICES
01.2010 - Current
Associate of Science - Early Childhood Education
Middle Tennessee State University
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