Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic
Evency Dorzelma

Evency Dorzelma

Charleroi,PA

Summary

Results-driven entrepreneurial leader with a proven track record of success in building operations from the ground up. Known for using strategic and scalable approaches to swiftly identify and capitalize on emerging opportunities, driving my business growth and innovation efficiently. I manage over the time to learn a bit of everything, through listening to people, meeting my customers needs, understanding and expectations by treating everyone equally in order to bring the necessary results to my work and ethics. As I make of my clients my first priority by making them feel always matters, by making them feel always like home and never stop desire to request our services and support over and over again.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Business Owner

Private Ride Shares LLC
01.2022 - Current
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Market Relocation Manager

ADT Security
03.2024 - 08.2024
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Excellent communication skills, both verbal and written.
  • Promoted brand at industry events and through ongoing networking efforts.

Delivery and Rider Driver

DoorDash, GrubHub, PostMate, Uber & Lyft Driver
10.2020 - 08.2024
  • Establish harmonious relationships with customers and Riders.
  • Following GPS, App deliveries, and customers instructions.
  • Greeting and assist customers, reports to Customer Support, avoid escalation of any kind.
  • Follow community guidelines and protocols, obedience to traffic control directives devices and regulations.
  • Follow safety protocols, security and safety of the customers for an efficient transportation etc.

Warehouse Selector

HBC- Giant Eagle
05.2023 - 10.2023
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Greeted customers and directed to requested products.
  • Coordinated efficient organization, palletizing and transportation of completed packages.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Managed timely and effective replacement of damaged or missing products.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Stocked shelves to match planogram images and instructions.
  • Kept work areas neat, clean and free from debris.
  • Followed orders precisely for correct items, sizes and quantities.
  • Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
  • Located needed merchandise in inventory using Type software and placed on skids for transport to shelves.
  • Stocked warehouse efficiently by comparing item numbers with storage locations.
  • Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
  • Prepared and checked outbound shipments for accuracy.
  • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
  • Reviewed printed tickets or digital orders to get item numbers and merchandise locations.

School Bus Driver

National Express/ Matthew Bus & First Transit
10.2022 - 02.2023
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Obeyed federal, State and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Created and enforced bus rules and kept expectations posted.
  • Drove bus along assigned route, picking up students.
  • Operated CB radio and bus PA system to make announcements and stay abreast of traffic conditions.
  • Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
  • Executed proper and timely loading and unloading of passengers.
  • Attended pre-trip meetings to support safe transport of students.
  • Worked closely with school administration and transportation to maintain smooth operations.
  • Completed logbooks, incident reports and other daily paperwork.
  • Administered first aid to passengers in need.
  • Identified and reported mechanical problems and safety hazards.

Medical Technician / Aide

HSL Care LLC
02.2021 - 10.2022
  • Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
  • Maintained patient confidence and protected hospital by keeping information confidential.
  • Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
  • Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
  • Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
  • Administered medications and performed basic and advanced patient assessments.
  • Followed appropriate disinfecting procedures to sterilize medical equipment.
  • Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
  • Maintained patient records and reports to enable tracking history and provide accurate and up-to-date information for physicians and other medical staff.
  • Prepared and inspected medical equipment and instruments to manage wear and tear.
  • Consulted with outside professionals and specialists about tests and testing results.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Summarized test results and activities for management via verbal updates or written reports.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Offered caring companionship and emotional support.
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Supported staff on special assignments and ad hoc projects.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.

Security Officer

Apple Store Macy's
06.2020 - 01.2021
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.

Amazon Team Member/ E-Shopper

Amazon-Whole Food
05.2020 - 11.2020
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Operated register to process payments and collect cash payment for order totals.
  • Contributed to team success by completing jobs quickly and accurately.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted customers in selecting merchandise best suited to needs.
  • Monitored and verified merchandise for proper prices and labels.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Observed store's safety regulations while engaged in product fulfillment activities.
  • Verified each item matched order sheet's description.
  • Totaled completed order, and provided required documentation for order payment.
  • Selected best-quality perishable items such as meat and produce.
  • Scanned each item's barcode before item's removal from shelf.

Customer Service Associate Cashier

Lowe's
02.2020 - 07.2020
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Mentored new team members on POS system operation, customer service strategies, and sales goals.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Redeemed coupons to discount purchases.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Developed and managed relationships with customers to increase customer loyalty.

Cook

Papa Allen's Pizzas
12.2019 - 01.2020
  • Cook, preparation of pizzas and hoagies stuff, like dough, different sauces and toppings, pizzas and hoagies maker, packaging, stocking, customers assistance, taking orders, inventory, cleaning.
  • Established and maintained open, collaborative relationships with kitchen team to maximize efficiency.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Set up and performed initial prep work for food items such as dough, topping, sauces and salads.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

Restaurant Owner

Saveur Créole Restaurant
07.2015 - 05.2017
  • Trained staff, facilitated staff meetings and spearheaded menu development.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Located relevant vendors, set up schedules and coordinated the delivery, storage and organization of all inventory.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Hired, trained and motivated staff to fill all restaurant openings.

Police Officer

Haitian National Police
11.2007 - 11.2007
  • Trained and mentored staff on correct procedures to maximize efficiency and protect public trust.
  • Informed shift officers of special areas of emphasis, including properties to watch and noted criminals understood to be in patrol areas.
  • Liaised between legal staff and law enforcement agencies to foster efficient communication.
  • Fostered rapport with school personnel and students to build trust and cultivate communication.
  • Assisted in conducting traffic surveys to determine problem areas.
  • Improved community safety by conducting field sobriety tests and investigating DUIs and vehicle accidents.
  • Supported community outreach initiatives by implementing school crisis and safety plan.
  • Directed team of police employees in division, setting and enforcing policies for optimal performance.
  • Reviewed and evaluated evidence to determine validity and admissibility for court hearings.
  • Interviewed subjects, targets and witnesses for information verification and corroboration.
  • Assisted local and federal agencies in criminal investigations.

Education

Police Certificate - Police Science

Police National School
Port-Au-Prince

Instructor Certificate - Instructor TTI, Self Defense, VIP Protection, H.Tr

UNPOL/Academy
Port-Au-Prince
04.2014

High School Diploma - undefined

Lycée Jean Jacques Dessalines
Port-Au-Prince
06.2003

Skills

  • Labor relations
  • Marketing tactic
  • Closing and contract negotiations
  • Key partnership cultivation

Accomplishments

-Work experiences in a number of ideas, fields and areas.


- Peace Making and Conflict Resolution Management.


- Owner of a growing business and company.


-Readiness in creative and innovative ideas and decision making.

Certification

-High School Diploma

-Personal Care Aide

-Medical Technician

-First Aid/ American Red Cross

-CPR Certification

-Adult and Child Abused

-Students Management

Languages

English, French, Spanish and Creole
Elementary

Interests

-Learning and harvesting more experiences

- Contributing and participating in innovative development and decision making

Explore opportunities to grow and to push limits boundaries in accordance with ethics, principles and values of the work environment and community guidelines

Timeline

Market Relocation Manager

ADT Security
03.2024 - 08.2024

Warehouse Selector

HBC- Giant Eagle
05.2023 - 10.2023

School Bus Driver

National Express/ Matthew Bus & First Transit
10.2022 - 02.2023

Business Owner

Private Ride Shares LLC
01.2022 - Current

Medical Technician / Aide

HSL Care LLC
02.2021 - 10.2022

Delivery and Rider Driver

DoorDash, GrubHub, PostMate, Uber & Lyft Driver
10.2020 - 08.2024

Security Officer

Apple Store Macy's
06.2020 - 01.2021

Amazon Team Member/ E-Shopper

Amazon-Whole Food
05.2020 - 11.2020

Customer Service Associate Cashier

Lowe's
02.2020 - 07.2020

Cook

Papa Allen's Pizzas
12.2019 - 01.2020

Restaurant Owner

Saveur Créole Restaurant
07.2015 - 05.2017

Police Officer

Haitian National Police
11.2007 - 11.2007

Police Certificate - Police Science

Police National School

Instructor Certificate - Instructor TTI, Self Defense, VIP Protection, H.Tr

UNPOL/Academy

High School Diploma - undefined

Lycée Jean Jacques Dessalines

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