Sandra McTague
Senior Healthcare Administrator
SANTA ROSA,California
Summary
Healthcare operations leader with 20+ years of management experience, including 13 years overseeing providers and staff in both value-based and fee-for-service settings. Proven track record in optimizing performance, driving quality outcomes, and implementing strategic initiatives that enhance productivity and growth. Skilled at building partnerships, leading teams, and leveraging strong communication to achieve clinical and financial goals.
Overview
30
30
years of professional experience
Work History
Senior Manager, Performance Excellence
Vera Whole Health
12.2023 - Current
- Lead operations for multiple care centers, driving clinical, financial, and patient experience performance across value-based and fee-for-service models.
- Direct new clinic launches and strategic initiatives, ensuring operational readiness and alignment with organizational objectives.
- Develop and mentor Practice Managers and Lead Providers, building high-performing teams and leadership pipelines.
- Optimize workflows and processes to enhance efficiency, provider engagement, and patient outcomes.
- Cultivate and maintain client relationships, implementing data-driven strategies to reduce costs and improve quality of care.
- Oversee budgets, operating objectives, and regulatory compliance to achieve organizational and patient service goals.
- Collaborate with national clinical operations leadership to design and implement innovative programs and services.
Manager, Practice Operations
Brown and Toland Physicians
03.2021 - 12.2023
- Led initiatives supporting organizational goals, ensuring high-quality communication and timely service delivery.
- Acted as primary liaison between physicians, office staff, and internal teams, resolving challenges and fostering positive relationships.
- Identified network deficiencies, escalated issues, and drove timely resolution strategies.
- Deployed and supported network technology tools, providing training and day-to-day assistance to enhance provider engagement.
- Participated in cross-departmental workgroups to address access, quality of care, and claims issues, tracking progress and outcomes.
- Streamlined onboarding for new physicians and staff, managing account setups, agreements, and compliance documentation.
- Facilitated meetings and educated providers on policies, procedures, and clinical processes to ensure compliance and understanding.
- Developed and maintained expert knowledge of services and products, supporting strategic initiatives and operational guidance.
Clinical Director
Azzolino Clinic Functional Neurology & Advanced Medicine
07.2020 - 03.2021
- Directed daily operations of an integrative wellness clinic, optimizing workflow and ensuring high-quality patient care.
- Led and motivated a multidisciplinary team of holistic practitioners, naturopathic clinicians, and administrative staff to achieve operational excellence.
- Coordinated patient care planning, integrating conventional and holistic treatment modalities to enhance outcomes.
- Developed and executed strategic growth plans, expanding service offerings and increasing patient satisfaction.
- Managed clinic finances, including budgeting, accounts payable, and accounts receivable, ensuring fiscal accountability.
- Implemented marketing strategies to promote clinic services and attract new patients.
- Identified operational inefficiencies, developed solutions, and implemented process improvements to enhance clinic performance.
- Served as primary liaison between patients, staff, and external partners, resolving challenges and fostering strong professional relationships.
Senior Practice Manager
Center for Psychological Growth & Wellness
01.2017 - 06.2020
- Directed daily clinic operations, optimizing workflows and elevating patient care standards.
- Led and developed a multidisciplinary team, fostering collaboration, accountability, and professional growth.
- Spearheaded EHR implementation, enhancing documentation accuracy and operational efficiency.
- Managed budgets and expenses, driving cost optimization without compromising service quality.
- Built strong relationships with patients, families, and referral networks to improve engagement and retention.
- Championed process and performance improvements, boosting clinical outcomes and staff effectiveness.
Patient Care Coordinator, Manager
Pediatric Associates
06.2015 - 01.2016
- Directed coordination of comprehensive treatment plans for pediatric patients with special needs, ensuring individualized care.
- Led cross-functional teams to streamline referrals to community resources and advocacy organizations.
- Oversaw accurate and timely documentation using EPIC EHR, improving data integrity and compliance.
- Developed and implemented staff training on child neglect, abuse awareness, and pediatric care best practices.
- Monitored team performance and workflow efficiencies, driving operational improvements.
Referral Coordinator, Manager
Truong Neuroscience
06.2013 - 05.2015
- Led referral coordination team, improving efficiency and ensuring timely, accurate communication with providers.
- Strengthened physician relationships, increasing referral volumes and driving patient acquisition.
- Streamlined patient scheduling and care coordination, enhancing operational workflow and patient satisfaction.
- Developed and implemented staff training and performance initiatives, elevating team effectiveness.
- Oversaw quality assurance and compliance protocols, ensuring consistent care standards.
- Leveraged data analysis to identify process improvements, supporting strategic decision-making and growth.
Operation and Compliance Manager
Wells Fargo & Company
04.1995 - 05.2013
- Directed operations across multiple high-volume branches, ensuring efficiency, regulatory compliance, and consistent achievement of performance goals.
- Led and developed a team of 38 professionals, fostering engagement, accountability, and a high-performance culture.
- Designed and executed customer experience and process improvement initiatives, increasing satisfaction and operational efficiency.
- Analyzed financial data and KPIs to identify gaps and implement actionable solutions that enhanced productivity and revenue.
- Mentored emerging leaders and built succession pipelines, strengthening team capability and long-term organizational success.
Education
Master of Arts - Health Administration
Keiser University
Fort Lauderdale, FL01-2025
MBA - Health Care Management
Keiser University
Fort Lauderdale, FL01-2023
Bachelor of Arts - Health Care Administration
Keiser University
Fort Lauderdale, FL01-2021
Associate of Arts - Medical Billing And Coding
Everest College
Anaheim, CASkills
- Clinical Operations Management
- Team Leadership & Talent Development
- Strategic Planning & Execution
- Process Improvement & Workflow Optimization
- Budgeting & Financial Oversight
- Quality Assurance & Compliance
- Stakeholder Relationship Management
- EHR Systems Implementation & Optimization
- Patient Experience Enhancement
- Data-Driven Decision Making & Performance Analytics
Timeline
Senior Manager, Performance Excellence
Vera Whole Health
12.2023 - Current
Manager, Practice Operations
Brown and Toland Physicians
03.2021 - 12.2023
Clinical Director
Azzolino Clinic Functional Neurology & Advanced Medicine
07.2020 - 03.2021
Senior Practice Manager
Center for Psychological Growth & Wellness
01.2017 - 06.2020
Patient Care Coordinator, Manager
Pediatric Associates
06.2015 - 01.2016
Referral Coordinator, Manager
Truong Neuroscience
06.2013 - 05.2015
Operation and Compliance Manager
Wells Fargo & Company
04.1995 - 05.2013
Master of Arts - Health Administration
Keiser University
MBA - Health Care Management
Keiser University
Bachelor of Arts - Health Care Administration
Keiser University
Associate of Arts - Medical Billing And Coding
Everest College
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