Sandra Merrick
Crown Point,IN
Summary
Dynamic administrative professional with a proven track record at MBI, excelling in accounts receivable management and customer service. Skilled in Microsoft Excel and office administration, I implemented streamlined processes that enhanced cash flow and improved customer satisfaction ratings, driving significant operational efficiency and team performance.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
MC Supply & Service
Valparaiso, IN
08.2022 - Current
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Assisted in preparing reports and presentations, enhancing communication effectiveness.
- Maintained filing systems and databases, improving document retrieval processes.
- Supported project planning by organizing meetings and tracking action items.
Customer Service Representative
Pustai Heating and Cooling
Highland, IN
09.2020 - 07.2022
- Resolved customer inquiries and issues efficiently using CRM software.
- Processed service requests, ensuring accurate scheduling and timely follow-ups.
- Assisted in training new team members on customer service protocols and tools.
- Developed and implemented strategies to enhance customer satisfaction ratings.
Accounts Receivable Manager
MBI
Burnham, IL
04.2005 - 11.2019
- Oversaw daily accounts receivable operations, ensuring timely invoicing and collections.
- Developed and implemented streamlined processes to enhance cash flow management.
- Led a team of five in resolving billing discrepancies and customer inquiries efficiently.
- Analyzed financial data to identify trends, driving strategic decisions for revenue improvement.
Education
Accounting
Hartnell College
Salinas, CATimeline
Administrative Assistant
MC Supply & Service
08.2022 - Current
Customer Service Representative
Pustai Heating and Cooling
09.2020 - 07.2022
Accounts Receivable Manager
MBI
04.2005 - 11.2019
Accounting
Hartnell College
Skills
Customer service
Data entry
Computer skills
Office administration
Microsoft Word
Microsoft Excel
Microsoft outlook
Office management