Sandra Middleton

I served the sole benefit coordinator for all gynecological procedures and services in addition to specializing in surgery benefits, precertification, and claims. I thoroughly enjoyed advocating for patients and ensuring that they had the care and coverage needed.

Specific Job Responsibilities:

• Verified benefits for GYN ultrasounds, colposcopies, Dexa scans, Lupron, Prolia, Injectafer, general office procedures and hospital surgeries.
• Obtained precertifications for office procedures, GYN surgeries, CT scans and MRIs.
• Processed GYN surgery claims.
• Obtained prior authorizations for Lupron, Prolia and Injectafer
• Processed payments for payment plans.
• Remained current on GYN coding for billing purposes.

• Answered customer inquiries regarding account balances and transaction history.
• Processed customer transactions promptly, minimizing wait times.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed bank deposits cashed checks

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.