Dynamic account manager with a strong focus on client relations and strategic recommendations. Proven ability to enhance customer satisfaction and retention through tailored solutions and effective collaboration.
Overview
23
23
years of professional experience
Work History
Account Manager
Meritain Health an Aetna Company
02.2017 - 04.2025
Developed and maintained strong client relationships to enhance customer satisfaction and retention.
Collaborated with cross-functional teams to implement tailored health benefit solutions for clients.
Analyzed client needs and delivered strategic recommendations to maximize program effectiveness.
Managed project timelines and deliverables, ensuring alignment with client expectations and organizational goals.
Independent Benefits Consultant
Self Employed
05.2014 - 02.2017
Analyzed client needs to recommend tailored benefits packages and enhance employee satisfaction.
Developed comprehensive training materials for clients on benefits administration systems and compliance regulations.
Facilitated workshops and seminars to educate clients on available benefits options and enrollment processes.
Streamlined benefits communication strategies, improving client engagement and understanding of offerings.
Various Benefits and Human Resources Roles
UMR (United Healthcare), The Gardner Group, Wells Fargo
07.2002 - 06.2014
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Communications
Florida State University
Tallahassee, FL
05-1982
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Timeline
Account Manager
Meritain Health an Aetna Company
02.2017 - 04.2025
Independent Benefits Consultant
Self Employed
05.2014 - 02.2017
Various Benefits and Human Resources Roles
UMR (United Healthcare), The Gardner Group, Wells Fargo