Sandra Morales
Wood Ridge,NJ
Summary
Detailed-oriented and passionate professional with +16 years of experience in healthcare customer service focusing on customer support, care and satisfaction. Highly articulate, compassionate, energetic and ready to contribute to the company's success with quality professionalism, integrity and exemplary passion while cultivating a great relationship and growth within. A dependable Scheduling Coordinator promoting efficiency, leadership, communication and organizational skills.
Overview
12
12
years of professional experience
Work History
Scheduling Coordinator-HouseCalls Program
UnitedHealthcare/Optum
01.2023 - Current
- Answered daily calls for members eligible for the HouseCalls Program - Call Center
- Scheduled, cancelled and rescheduled appointments for members who qualified for HouseCalls visits both in English and in Spanish
- Met monthly metrics and Quality Assurance goals, participated in several customer service trainings, and provided satisfaction to customers and management.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Executive Administrative Assistant/Manager/Supervisor
JPF Nursing Services
01.2013 - 01.2023
- Supervised, became Manager and finally was Executive Administrative Assistant of a small elite IVF company servicing NYC - 5 boroughs, Westchester County, Bergen County and Hudson County, NJ and Southeast CT
- Hired, processed, and trained In-Vitro Fertilization nurses
- Created monthly calendar, schedules, weekly spreadsheets and appointments for nursing team.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Scheduled appointments and handled calenders for senior leadership.
- Seamlessly interacted with colleagues to plan and complete special projects.
Manager/Supervisor
CCNY/JPF Nursing Services
01.2015 - 01.2021
- Supervised then became manager of a small NYC based Nursing Care Company
- Supervised a team of 125 nurses and home health aides
- Hired and processed nurses and home health aides
- Created monthly calendar, schedules, weekly spreadsheets and appointments for nursing team and home health aide teams.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
Medical Billing And Coder Certification - Medical Billing And Coder
MEDCERTS
Online Classes02.2025
Nursing School -
Dominican College
Orangeburg, NY12.2015
LPN Course & Intravenous IV Course & Certification -
Westchester Community College
Valhalla, NY12.2013
Licensed Phlebotomy Course -
LaGuardia Community College
Long Island City, NY12.2010
Skills
- Supervised, analyzed and reviewed performances of 150 nurses and home health aides in a c-level executive customer-focused healthcare company
- Hired & processed nurses & home health aides
- Trained nurses and staff on new procedures
- Reviewed quarterly assessments
- Customer relations understanding
- Coordinated schedules, tasks, duties, travel, clinical appointments, emails for nurses and staff
- Processed payments, created invoices & helped with insurance billing and claim approvals
- Handled various payment reports, verified inpatient and outpatient authorizations and review claims information
- Proficient in Microsoft Suite, Microsoft Teams, Apple IOS, Google Docs, QuickBooks, QuickBooks Workforce & office administration
- Fluent in writing, reading & speaking in Spanish
- Knowledgeable in medical terminology, IVF treatment & patient critical care
- Call center experience
- Impeccable customer service experience
References
To be furnished upon request.
Languages
Spanish
Native or Bilingual
Arabic
Elementary
Timeline
Scheduling Coordinator-HouseCalls Program
UnitedHealthcare/Optum
01.2023 - Current
Manager/Supervisor
CCNY/JPF Nursing Services
01.2015 - 01.2021
Executive Administrative Assistant/Manager/Supervisor
JPF Nursing Services
01.2013 - 01.2023
Medical Billing And Coder Certification - Medical Billing And Coder
MEDCERTS
Nursing School -
Dominican College
LPN Course & Intravenous IV Course & Certification -
Westchester Community College
Licensed Phlebotomy Course -
LaGuardia Community College
Similar Profiles
Karen TvedtKaren Tvedt
Air Ambulance & Out of Country Nurse at UnitedHealthcare/OptumAir Ambulance & Out of Country Nurse at UnitedHealthcare/Optum
Kimberly P. Hess, RN, CCMCKimberly P. Hess, RN, CCMC
Registered Nurse at UnitedHealthcare/OptumRegistered Nurse at UnitedHealthcare/Optum
Naama W. GoldmanNaama W. Goldman
Registered Dietitian, Certified Diabetes Educator at UnitedHealthCare OPTUM CaliforniaRegistered Dietitian, Certified Diabetes Educator at UnitedHealthCare OPTUM California