Summary
Overview
Work History
Education
Skills
Training
Summary of Skills
Timeline
Generic

Sandra Moreno

Los Fresnos,TX

Summary

Medical Billing Specialist with 10+ years experience in insurance verification, claims processing, and ICD-10/CPT coding. Skilled in revenue cycle management, reducing errors, and enhancing collections. Proficient in EHR systems and HIPAA/OSHA compliance. Seeking a position to improve financial operations and minimize claim denials.

Overview

11
11
years of professional experience

Work History

Medical Billing Specialist

New Horizon Health Center
09.2016 - 11.2024
  • Processed and reconciled insurance claims and managed accounts receivable for a multi-specialty FQHC, including aging reports and payment posting
  • Conducted insurance verification and ensured correct coding (ICD-10, CPT) for timely claims submissions
  • Collaborated with patients and clinical staff to resolve billing discrepancies, reducing claim rejections by 20%
  • Assisted in the implementation of payment plans for uninsured and underinsured patients, improving collections by 30%
  • Monitored and analyzed denial trends, collaborating with insurance providers to implement corrective actions, resulting in a 10% reduction in denials over six months

Insurance Marketplace Representative

Maximus
07.2015 - 09.2016
  • Verified insurance information for veterans through the Health Insurance Marketplace, ensuring all data was HIPAA-compliant
  • Assisted patients with navigating their insurance plans, providing guidance on coverage options and benefits
  • Managed appointment scheduling and rescheduled appointments, maintaining accurate patient records in accordance with regulatory standards

Medical Biller / Site Supervisor

Clinica Santa Maria
10.2013 - 05.2015
  • Processed medical claims, including insurance eligibility verification, coding, and claim submissions for various specialties
  • Audited patient accounts and investigated insurance claim denials, resulting in a 10% increase in claim approval rates
  • Managed daily billing operations, including payment posting, collections, and denial management
  • Trained and supervised a team of 5 medical billing staff, improving billing accuracy and reducing claim submission errors by 15%

Education

Associate of Applied Science - Medical Practice Management

Kaplan College
Brownsville, TX
01.2013

General Education Diploma (GED) -

Del Mar College
Corpus Christi, TX
01.2009

Skills

  • ICD-10
  • CPT code modifiers
  • NextGen Billing and EHR Software
  • Payment posting
  • Balance reconciliation
  • Medical claims review and submission
  • MS Office Suite including Excel, Outlook, and Word
  • Patient account analysis
  • Data security procedures

Training

  • OSHA Training
  • HIPAA Compliance Training

Summary of Skills

  • Medical Billing Expertise: Extensive knowledge of medical billing processes in ambulatory care, physician/provider offices, multi-specialty FQHCs, and professional billing settings.


  • Claims Formatting & Processing: Proficient in ICD-9/10 and CPT coding, and experience with CMS 1500 and UB04 claim formats for accurate claim submission.


  • Revenue Cycle Optimization: Demonstrated success in improving the accounts receivable cycle, reducing outstanding balances by 15% through effective follow-up and denials management.


  • EDI & EHR Systems: Skilled in Electronic Data Interchange (EDI) and experienced with EHR systems like NextGen for charge creation, encounter processing, and insurance claims management.


  • Regulatory Compliance: In-depth knowledge of HIPAA, PHI, and other regulatory requirements ensuring full compliance when handling sensitive claims data.


  • Denial Management: Experienced in identifying and resolving claim denials, collaborating with insurance companies, and improving claim reimbursement rates.

Timeline

Medical Billing Specialist

New Horizon Health Center
09.2016 - 11.2024

Insurance Marketplace Representative

Maximus
07.2015 - 09.2016

Medical Biller / Site Supervisor

Clinica Santa Maria
10.2013 - 05.2015

General Education Diploma (GED) -

Del Mar College

Associate of Applied Science - Medical Practice Management

Kaplan College
Sandra Moreno