Sandra Morones
Tustin,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Group Leader
Ymca
Orange, CA
10.2023 - Current
- Established clear expectations of behavior for the group members.
- Addressed any conflicts between youth members in a professional manner.
- Engaged parents and guardians in understanding their child's progress.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Developed and implemented lesson plans based on curriculum objectives.
- Instructed students in academic subjects such as math, science, language arts, social studies, and history.
- Encouraged critical thinking skills and problem-solving strategies among students.
Cashier
OC Baby Market
Orange
09.2021 - 05.2022
- Processed sales transactions to prevent long customer wait times
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Oversaw office inventory by restocking supplies and submitting purchase orders
- Communicated with customers and employees to answer questions or explain information.
Softlines Sales Associate
Sears
Orange
10.2017 - 11.2019
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended merchandise to customers based on needs and preferences
- Stayed up to date on store promotions, payment policies and security practices
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Jewelry Sales Associate
Kmart
Papatoetoe
10.2014 - 06.2016
- Provided excellent service to customers through active engagement, direct eye contact and listening skills
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts
- Maintained current store, product and promotional knowledge to drive consistent sales
- Used bilingual skills to assist other sales associates in closing sales with Spanish-speaking customers
- Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
Education
High School Diploma -
Orange High School
06.2013
Master of Science - Communication Disorders
Santiago Canyon College
Orange Skills
- Customer Satisfaction
- Problem-Solving
- Verbal and Writing Communication
- Flexible and Adaptable
- Multitasking and Prioritization
- Problem Solving
- Service Oriented
- Prioritization and Time Management
- Recreational Activity Planning
- Health and safety procedures
- Classroom Instruction
- Creative lesson plan development
- Interactive teaching and learning
- Elementary Education
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Group Leader
Ymca
10.2023 - Current
Cashier
OC Baby Market
09.2021 - 05.2022
Softlines Sales Associate
Sears
10.2017 - 11.2019
Jewelry Sales Associate
Kmart
10.2014 - 06.2016
High School Diploma -
Orange High School
Master of Science - Communication Disorders
Santiago Canyon College
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