Sandra Nikprelaj
Utica,MI
Summary
Detail-oriented engineering student skilled in leadership, operations management, and technology infrastructure support. Led teams in solving technical challenges and managing projects in fast-paced environments. Experienced in customer service and IT support, with a focus on applying engineering principles to address real-world problems.
Overview
9
9
years of professional experience
Work History
Technology Consultant
JEM Tech Group
Clinton, Michigan
02.2026 - Current
- Supported enterprise IT infrastructure projects, enhancing networking, server, and data center capabilities.
- Diagnosed and resolved hardware and connectivity issues, minimizing downtime and enhancing system reliability.
- Collaborated with engineers and project teams to implement and maintain effective technology solutions for clients.
Manager
Panera Bread
shelby twp, MI
06.2020 - 01.2026
- Supervised daily operations to deliver efficient service and enhance customer experience.
- Trained and coached team members to uphold company standards and achieve performance goals.
- Managed staff schedules, inventory, and shift operations to align with business needs.
Cashier
Debbys Dollar
shelby twp, MI
09.2017 - 05.2020
- Trained new employees on procedures and cash handling, enhancing customer service skills.
- Led team to achieve smooth store operations and deliver excellent customer service.
- Managed inventory and merchandise displays while coordinating staff scheduling for optimal performance.
Education
Bachelor of Science - Mechanical Engineering
Oakland University
Rochester, MI12-2027
High School Diploma -
Romeo High School
Romeo, MI05-2021
Skills
- IT Infrastructure Support
- Network Fundamentals
- Hardware troubleshooting
- Technical Analysis
- Data Analysis
- Engineering Problem Solving
- Technical Documentation
- Project Coordination
- Process Improvement
- Team leadership
- Client relations
- Microsoft Office
- Communication and Collaboration
- Communication and Collaboration
Accomplishments
- * Honor Roll Recipient
* Perfect Attendance Award
* Academic Achievement Recognition
* Maintained a 3.4+ GPA
Affiliations
- * Participated in campus and community engagement events
* Collaborated with peers on academic and engineering-related projects
* Volunteered at community and cultural events
* Mentored and trained new employees in leadership roles
* Participated in team-building and professional development activities
Timeline
Technology Consultant
JEM Tech Group
02.2026 - Current
Manager
Panera Bread
06.2020 - 01.2026
Cashier
Debbys Dollar
09.2017 - 05.2020
Bachelor of Science - Mechanical Engineering
Oakland University
High School Diploma -
Romeo High School