Sandra Norlin
Northampton,MA
Summary
Mission-driven human services leader with experience overseeing residential, Shared Living, and individualized services for individuals with ID/DD, ABI, and mental health needs. Skilled in multi-program operations, staff supervision, compliance, audits, training, emergency response, and continuous improvement. Looking to expand knowledge and experience with the elderly community.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
years of professional experience
Work History
Director of Shared Living and Individualized Services
Riverside Community Care
Norwood, MA
02.2002 - Current
- Lead Shared Living and Individualized Services programs serving individuals with ID/DD, ABI, and mental health needs across southern Massachusetts.
- Provide leadership, coaching, supervision, and operational guidance to program staff and caregivers to support quality, accountability, and service continuity.
- Monitored program quality through documentation review, collaboration, home visits, observations, and audit preparation, ensuring compliance with standards.
- Monitor program quality through documentation review, collaboration, home visits, observations, and audit preparation.
- Respond to urgent program, staffing, caregiver, housing, and benefits-related needs to maintain stability and continuity.
- Coordinated with caregivers, families, providers, landlords, MassHealth, Social Security, DDS representatives, and community partners to enhance service delivery and support individual needs.
- Recruit, interview, onboard, train, and support staff while addressing performance concerns and promoting professional growth.
- Led continuous improvement initiatives by opening homes in a new DDS catchment area and strengthening electronic records, schedules, and documentation systems to optimize operations.
- Demonstrated independence in managing tasks and addressing team needs
Trainer and Team Leader
Awareness and Action Project for Massachussetts
Metro Boston, MA
01.2007 - 01.2013
- Developed and delivered abuse awareness, prevention, DPPC reporting, risk recognition, and safety training, enhancing agency collaboration and safety practices.
- Presented in the Metro Boston area to staff and individuals, improving understanding of reporting options, prevention practices, and protective supports.
- Facilitated interactive training sessions on awareness, advocacy, and community action topics.
- Assisted in the development of workshop materials aligned with participant learning needs and project objectives.
- Mentored new facilitators on presentation techniques, group management, and curriculum delivery.
- Coordinated training logistics, schedules, and materials to support smooth program execution.
- Strengthened session effectiveness through feedback review and continuous curriculum refinement.
- Coached trainers in the Metro Boston group on best practices, providing constructive feedback to support their professional growth.
Education
Bachelor of Science - Social Work
Westfield State College
Westfield, MASkills
- Quality assurance
- Program accessibility assessment
- Residential support services
- Service development strategies
- Emergency management
- Program leadership
- Strategic planning
- Project coordination
- Staff management
- Team development
- Decision-making
- Relationship building
Personal Information
Title: Program Director | Human Services Leadership
Timeline
Trainer and Team Leader
Awareness and Action Project for Massachussetts
01.2007 - 01.2013
Director of Shared Living and Individualized Services
Riverside Community Care
02.2002 - Current
Bachelor of Science - Social Work
Westfield State College