Sandra Nunez
Katy,TX
Summary
With a proven track record at Argos USA, I excel in office administration and customer service, enhancing operational efficiency and client satisfaction. Skilled in data entry and fostering strong relationships, I've significantly contributed to team success through innovative database management and effective communication strategies, ensuring confidentiality and meticulous recordkeeping.
Overview
21
21
years of professional experience
Work History
Administrative Assistant
Argos USA
Houston
05.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Property Clerk
Ocean Shipholdings Inc.
Houston, TX
06.2021 - 07.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Answered high volume of phone calls and email inquiries.
- Improved office efficiency by implementing new filing systems and document management processes.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Filed paperwork and organized computer-based information.
Assistant Dispatcher
Lauren Concrete
Brenham, TX
08.2020 - 04.2021
- Assisted in the development of training programs for new dispatchers to ensure a smooth onboarding process.
- Maintained high levels of accuracy while entering critical information into computer systems to avoid costly errors or miscommunications.
- Contributed to the reduction of operational costs through meticulous tracking of fuel usage, maintenance needs, and driver performance.
- Improved customer satisfaction rates by consistently providing accurate delivery estimates and timely updates.
- Reduced response times with effective monitoring of vehicle locations and real-time traffic conditions.
- Streamlined communication processes by establishing clear channels between drivers, dispatchers, and management.
- Developed strong relationships with key clients through consistent communication regarding shipment statuses or potential delays.
International Trip Coordinator
United Technologies
Houston
08.2019 - 07.2020
- Conducted thorough post-trip evaluations to identify areas for improvement and enhance future offerings.
- Ensured compliance with local laws and regulations during all stages of trip planning, minimizing potential legal issues for travelers or the company itself.
- Collaborated with travel partners to secure optimal rates, improving budget management for clients.
- Provided exceptional support to travelers during trips, addressing concerns quickly and professionally.
- Handled complex situations calmly under pressure while maintaining the highest level of professionalism throughout all interactions.
- Enhanced customer satisfaction with detailed pre-trip information and personalized itineraries.
- Developed strong relationships with vendors to ensure seamless execution of travel plans.
- Managed extensive databases containing sensitive information accurately while ensuring strict adherence to data privacy policies.
- Strengthened team collaboration by fostering open communication channels between coordinators and other departments within the organization.
Department Assistant II
General Atomics
Palmdale, CA
03.2017 - 08.2019
- Managed inventory of office supplies, reducing costs by tracking usage and identifying cost-saving opportunities.
- Ensured data confidentiality with strict adherence to company policies regarding sensitive information handling.
- Provided exceptional customer service by addressing concerns promptly and professionally, leading to increased satisfaction levels.
- Maintained departmental personnel records and recorded adjustments and additions to keep updated files.
- Collaborated with other departments to facilitate cross-functional projects for improved results.
- Supported staff members through timely completion of administrative tasks, increasing overall productivity.
- Served as a liaison between the department head and other staff members by relaying important messages accurately and promptly.
- Organized files both physically and electronically, improving document accessibility for all team members.
- Handled travel arrangements for department staff, minimizing disruptions by coordinating itineraries efficiently.
Aviation Operations Specialist
US Army
Savannah, GA
08.2003 - 06.2012
- Supported operations by managing professional communications, tracking data and managing records.
- Created and implemented filing and organization practices for documents, reports and calendars.
- Streamlined aviation operations by developing and implementing efficient standard operating procedures.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Bachelor Of Business Administration -
University of Phoenix
Tempe, AZ12.2022
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Customer and client relations
- Documentation and Recordkeeping
- Database entry
- Scheduling and calendar management
- Appointment Scheduling
- Data organization
- Calendar Management
- Confidential Document Control
- Schedule Management
- Training and coaching
Languages
Spanish
Limited Working
Timeline
Administrative Assistant
Argos USA
05.2023 - Current
Property Clerk
Ocean Shipholdings Inc.
06.2021 - 07.2022
Assistant Dispatcher
Lauren Concrete
08.2020 - 04.2021
International Trip Coordinator
United Technologies
08.2019 - 07.2020
Department Assistant II
General Atomics
03.2017 - 08.2019
Aviation Operations Specialist
US Army
08.2003 - 06.2012
Bachelor Of Business Administration -
University of Phoenix