Sandra Ojomo

• Created new user collection system for customized Incident, management System, Centre Service Manager to control and manage support tickets.
• Resolved in timely manner to prevent service shutdown
• Managed user by informing them of the status of their ticket and how soon it will be resolved and verify with user the resolution and resolve incident in the Service Manager
• Escalated incident that is at risk of breaching SLA Service level Agreement to the Incident Processor and to make sure to own all incident through its lifecycle
• Adequate reporting update on unresolved tickets and assigning to appropriate Tier Support group and Identify problems then create and submit knowledgeable articles
• Identified incidents for review, participated in the review and of major incidents
• Troubleshoot and restore routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and systems, using established processes and procedures
• Grouped Policy Update Push to all devices and computers on the network through configurations.

• Managed and troubleshoot computers, laptops, printers in the hospital environment.
• Trained end-users on how to document incorrect registration by outdated registration information
• Answered questions from information and documents
• Ensured accurate documentation of patients medical records are complete and well documented.
• Ensured HIPAA policies are accurately followed and met.
• Assisted the end user with assigning referral to an appointment as necessary.
• Transcribed and ensures patients’ medical histories and well organized and documented
• Ensured all medical records are properly documented in a timely manner.

Checking that the medications match the doctor's orders

• Delivering medications to the patients
• Staying while patients take the medication
• Recording the time the medication was given
• Taking and recording the patient's vital signs

A certified medication aide is a certified nursing assistant (CNA) responsible for administering daily medication to patients in a hospital or medical facility.

• Gathering and validating overall application management and coordinated training process improvement
• MS Windows Server 2003/2008Active Directory Management
• Installed and configured the test and live environment for a monitoring tool on the Network
• SharePoint Access List Manager.