Sandra Ortega
Glendale,NY
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
26
26
years of professional experience
Work History
Account Receivable
Northwell Health
New York, NY
12.2014 - Current
- Contributed to the successful completion of project LIJ C2MN.
- Manage PCX Reports
- Oversee SSI Secondary Error reports.
- Generated and worked Linked Reports.
- Handled C2ND requests efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Completed day-to-day duties accurately and efficiently.
Medical Collection /Billing Department
Long Island Plastic Surgical Group
Garden City, NY
01.2013 - 11.2014
- Handled correspondence and EOB rejections for outstanding accounts.
- Addressed inquiries from insurance carriers and providers via phone and email.
- Managed resubmission of medical records efficiently.
- Oversee aging reports and payment statuses.
- Maintained accurate records for patient demographics and insurance.
- Documented daily project statistics.
- Archived finalized documents in designated locations.
- Designed checklist for managing significant claims exceeding 10K.
- Execute NY state complaints.
Medical Collection/Billing Department
Manhattan Medical Healthcare
New York, NY
02.2004 - 12.2010
- Handled correspondence and EOB rejections for outstanding accounts.
- Addressed inquiries from insurance carriers and providers via phone and email.
- Managed resubmission of medical records efficiently.
- Oversee aging reports and payment statuses.
- Maintained accurate records for patient demographics and insurance.
- Documented daily project statistics.
- Archived finalized documents in designated locations.
- Managed daily collections.
- Managed appointment scheduling.
- Incorporated CPT codes into systems.
Customer Service Representative
618 Inc
New York, NY
02.2002 - 12.2003
- Facilitated customer interactions via telephone and email.
- Conducted data entry tasks on a daily basis.
- Accelerated customer orders processing with effective troubleshooting.
- Oversee inventory control for supplies and technology.
Data Entry Clerk
Code Inspections
Long Island City, NY
03.2001 - 01.2002
- Oversee a combination of inbound and outbound communications.
- Organized completed documentation into corresponding files.
- Compiled and sorted data to ensure accuracy prior to entry.
- Executed error detection process promptly, informing supervisor for quick resolution.
- Kept records of tasks and projects completed.
- Managed scheduling of appointments efficiently.
Claims Control Department Mail Clerk
Garden City Group, LLC
Garden City, NY
04.1999 - 01.2001
- Managed sorting and distribution of daily income and outbound project mail.
- Documented daily project statistics.
- Oversaw statistical data for billing and confirmed accuracy of company orders.
- Maintained accuracy by adhering to quality assurance procedures.
Education
Associate of Science - Fashion Desighn And Merchandising
Katharine Gibbs School
New York, NY07-2003
Skills
- Effective Verbal Communication
- Patient account Follow-up
- Professionalism and ethics
- Data entry proficiency
- HIPAA compliance
- Claim submission
- Dispute resolution
- Teamwork orientation
- Insurance verification
Languages
English
Professional
Spanish
Professional
Computer skills
- SSI Client Portal
- Microsoft outlook
- Ericom
- Huron
- Khrome
References
References available upon request.
Timeline
Account Receivable
Northwell Health
12.2014 - Current
Medical Collection /Billing Department
Long Island Plastic Surgical Group
01.2013 - 11.2014
Medical Collection/Billing Department
Manhattan Medical Healthcare
02.2004 - 12.2010
Customer Service Representative
618 Inc
02.2002 - 12.2003
Data Entry Clerk
Code Inspections
03.2001 - 01.2002
Claims Control Department Mail Clerk
Garden City Group, LLC
04.1999 - 01.2001
Associate of Science - Fashion Desighn And Merchandising
Katharine Gibbs School