Sandra Ortiz
Norwalk,CA
Summary
Detail-oriented professional with a strong work ethic and exceptional customer service skills. Proficient in transaction processing accuracy and cash handling, ensuring compliance with banking regulations and maintaining cash drawer integrity.
Experienced with cash handling, customer service, and banking operations as Teller. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
3
3
years of professional experience
Work History
Temporary Teller
Banc Of California
Paramount, CA
02.2026 - Current
- Processed customer transactions accurately and efficiently using banking software.
- Assisted customers with account inquiries, providing timely and effective solutions.
- Maintained cash drawer integrity through regular balancing and reconciliation procedures.
- Educated clients on bank products and services to enhance customer engagement.
- Handled confidential information in compliance with regulatory standards and protocols.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Crew Member
Raising Cane's Restaurants
Long Beach, CA
09.2023 - 03.2026
- Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall service speed.
- Assisted in training new crew members on operational procedures and customer interaction techniques.
- Resolved customer concerns promptly, maintaining brand reputation through effective communication skills.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Trained new team members on procedures, customer service, and sales techniques.
- Operated cash register to ring up final bill and process various forms of payment.
Cashier
Jack in the Box
Norwalk, CA
11.2022 - 05.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
High School Diploma -
Norwalk High School
Norwalk, CA06-2023
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Cash drawer balancing
- Patience and empathy
- Compliance, banking laws, and regulations
- New teller training
Timeline
Temporary Teller
Banc Of California
02.2026 - Current
Crew Member
Raising Cane's Restaurants
09.2023 - 03.2026
Cashier
Jack in the Box
11.2022 - 05.2023
High School Diploma -
Norwalk High School