SANDRA ORTIZ -MILES
Troy
Summary
Experience with online phone service and face-to-face communication in a busy office. Organized and creative professional. Deadline-oriented with the ability to utilize multiple phone lines. Ability to work independently or in a team environment, while increasing productivity. Strong teamwork skills, with the ability to adapt to diverse duties and tasks. Trained and instructed new hires on company software.
Overview
37
37
years of professional experience
Work History
Billing Specialist
Safelite Auto Glass
Latham, Ny
07.2008 - 03.2021
- Verified customer insurance eligibility and coverage by phone/Internet.
- Prepared billing statements to the appropriate agency and invoice adjustments.
- Handled data entry on daily weekly and monthly account receivables.
- Made follow-up correspondence with delinquent accounts to pursue collection.
- Balance accounts receivable: Cash/checks, credit cards daily, and make bank deposits.
Health Insurance Specialist
Aerotek
Albany, Ny
04.2012 - 04.2013
- Answered multiple phone calls. Helped customers via email or fax with any questions on their health insurance.
Customer Service Coordinator
Rensselaer Honda
Troy, Ny
02.2007 - 11.2007
- Answer phone calls to make appointments or answer questions customers may have about their cars. Billing and collections are also required.
Customer Service Representative
Comfortex
Maplewood, Ny
02.2006 - 01.2007
- Entering multiple phone calls for customers calling to purchase custom blinds.
- Billing large companies for the custom blinds they ordered.
Banker
Manufacturers and traders Bank
Buffalo, NY
02.2022 - 02.2026
- Managed customer accounts, ensuring compliance with banking regulations and internal policies.
- Developed personalized financial solutions to enhance customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and inform product offerings.
- Trained junior bankers on operational procedures and best practices for client engagement.
Dietary Aide
Van Rensselaer Manor
Troy,Ny
07.1992 - 02.2006
- Assisted in meal preparation and service, adhering to dietary restrictions and preferences.
- Maintained cleanliness and organization of kitchen and dining areas to ensure safety standards.
- Collaborated with nutrition staff to deliver balanced meals tailored to resident needs.
- Supported dietary team in inventory management, ensuring timely restocking of supplies.
Dietary Aide
Eden Park
Troy,Ny
06.1989 - 07.1992
- Trained new staff on food handling procedures and safety protocols for compliance.
- Monitored food quality and presentation, making adjustments as necessary for improvement.
- Led initiatives to enhance meal service efficiency, resulting in streamlined operations.
- Developed relationships with residents to promote engagement during mealtime experiences.
- Kept all kitchen areas clean, tidy and free of hazards.
Education
High School -
Warren Harding High School
09-1984
Skills
- Billing systems and software
- Insurance verification
- Invoice processing
- Customer service
- Claims processing
- Customer engagement
- Collections
- Attention to detail
- Multitasking and organization
- Conflict resolution
- Dispute resolution
- Data research
- Monthly billing management
Timeline
Banker
Manufacturers and traders Bank
02.2022 - 02.2026
Health Insurance Specialist
Aerotek
04.2012 - 04.2013
Billing Specialist
Safelite Auto Glass
07.2008 - 03.2021
Customer Service Coordinator
Rensselaer Honda
02.2007 - 11.2007
Customer Service Representative
Comfortex
02.2006 - 01.2007
Dietary Aide
Van Rensselaer Manor
07.1992 - 02.2006
Dietary Aide
Eden Park
06.1989 - 07.1992
High School -
Warren Harding High School