Sandra Pennewell

• Administered zero defect billing processes by reviewing and canceling unnecessary field activities, preventing avoidable service visits.
• Managed energy audit and hydrant meter mailboxes, ensuring timely responses to customer inquiries and coordinating service communications.
• Scheduled residential and commercial energy efficiency assessments through effective inbound and outbound phone and email communications.
• Audited scheduling reports to identify errors, provided corrective recommendations, and ensured accurate field activity dispatch.
• Processed procurement and financial transactions, including p-card reconciliations, vendor invoices, equipment requests, and supply orders.

Provided administrative support for field operations, coordinating activities, managing tickets, and facilitating customer communications.

• Enhanced operational efficiency through effective management of billing processes and customer service interactions.
• Streamlined dispatch support for field operations, improving overall communication with vendors and customers.

• Analyzed and resolved customer issues related to failed transactions and invoice errors, improving overall billing reliability.
• Reviewed, researched, and calculated adjustments using spreadsheets to issue corrected invoices, ensuring customer satisfaction.
• Researched and investigated customer accounts, compiled data, and prepared reports to support billing accuracy.
• Follows established NVU billing guidelines to bill customer accounts.

• Spearheaded EDI transaction including purchase orders, ASN, and invoicing.
• Reduced shipping delays by optimizing vendor communication and resolution.
• Created UPC catalog and UCC-128 labels to improve shipment tracking.
• Develop reporting on order shipment, and cancellations orders, monthly inventory report for leadership.

• Managed EDI processes and account operations for key retail clients.
• Coordinated orders processing, routing and shipping to meet deadlines.
• Oversaw invoices and acknowledgement accuracy, reducing processing errors.

• Validated data and generated reports to enhance billing accuracy and reduce discrepancies.
• Processed EDI invoices, ASN, and vendor confirmations to ensure accurate transaction records.
• Monitored shipments and managed vendor SKUs to maintain optimal inventory levels.