Sandra Perez
Fullerton,CA
Summary
Seasoned Sales Executive with proven background in driving revenue growth, managing key accounts and optimizing sales operations. Bring strong skills in negotiation, strategic planning and relationship building. Demonstrated success in leading teams to achieve targets and enhancing customer satisfaction. Committed to leveraging past experiences to contribute significantly to any future role.
Overview
16
16
years of professional experience
Work History
Sales Agent
Verizon
07.2025 - Current
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of mobile products or services to promote sales.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Sales Executive
Comcast
02.2015 - 02.2025
- Ensured compliance with sales policies, practices, and legal requirements.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Promoted available products and services to customers during service, account management and order calls.
- Collected deposits or payments and arranged for billing.
- Updated system with order specifics and customer details, preferences, and billing information.
- Collaborated with cross-functional teams to resolve pressing challenges.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Learning Ambassador
Amazon
08.2019 - 08.2021
- Participated in training sessions related to eLearning tools and techniques.
- Resolved customer inquiries regarding order status or delivery issues promptly.
- Analyzed data from reports generated by Warehouse Management System software.
- Increased productivity through cross-training and thorough training of both current employees and new hires.
- Enforced company policies related to employee conduct in the workplace.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
Owner
Frutilandia
12.2009 - 10.2014
- Developed strategic plans to increase profitability and efficiency.
- Managed daily operations of business, including hiring and training staff.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Collaborated with other owners on joint ventures and shared resources.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed industry trends to develop competitive strategies.
- Implemented campaigns and promotions to help with developing goods and services.
- Created marketing campaigns to attract new customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Arts - Fine Arts
University of Oregon
Eugene, OR12-2009
Skills
Revenue goal achievement
Fulfillment management
Prospective client outreach
Connection enhancement
Troubleshooting investigations
Exceeds sales quotas
Responsive instructional design
Peer-driven education
Languages
Spanish
Native/ Bilingual
Timeline
Sales Agent
Verizon
07.2025 - Current
Learning Ambassador
Amazon
08.2019 - 08.2021
Sales Executive
Comcast
02.2015 - 02.2025
Owner
Frutilandia
12.2009 - 10.2014
Bachelor of Arts - Fine Arts
University of Oregon