SANDRA PEREZ
Chino,USA
Summary
Seasoned in customer service with more than eight years of experience in fast-paced environment . Excellent in handling unhappy customers and staying claim under high pressure situations. Track record of achieving exceptional results in being fast and efficient and always saying yes and willing to do anything to help my team out to come out with the best outcome.
Overview
15
15
years of professional experience
Work History
Wire Cleark
American Financial Network
Brea, CA
07.2019 - Current
- Managed daily clerical tasks, ensuring timely processing of documents and correspondence.
- Developed streamlined workflows to improve data entry accuracy and reduce processing time.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
Barista trainer
Starbucks
Chino, CA, USA
01.2017 - 07.2019
- Starbucks baristas perform several job duties and provide customer service. Baristas at Starbucks take orders and make coffee, tea, and other drinks to customer specifications. Starbucks baristas may also operate cash registers and credit card machines. Baristas may field customer complaints or questions, as well.
- Trained new baristas on beverage preparation and customer service standards.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Handled cash and processed payments accurately to avoid errors.
- Enhanced customer satisfaction by providing high-quality espresso and coffee beverages.
Team Lead Barista in Starbucks
Target
Pomona, CA, USA
10.2013 - 12.2016
- The lead barista has proven ability to provide quality customer service and demonstrated knowledge of coffee products, equipment, and tea products. ... The lead barista fulfills any other duties the store manager and/or the assistant manager assigns.
- Trained new team members by relaying information on company procedures and safety requirements.
- Prepared high-quality beverages in fast-paced environment, ensuring customer satisfaction and product consistency.
- Operated espresso machines and equipment, maintaining cleanliness and adhering to safety standards.
Team member
Dairy Queen
Ontario, CA, USA
01.2011 - 09.2013
- Completing money transactions and preparing ice cream. involve basic customer service duties, such as answering questions about menu items, services, and policies.
- Operated cash register, processed transactions efficiently, ensured accurate change handling.
- Prepared food items following safety and quality standards, maintained cleanliness in preparation areas.
- Provided exceptional customer service, resolved complaints promptly to enhance customer satisfaction.
Education
High School Diploma - General education
Garey High School
Pomona, CAAssociate of Arts - Baking and pastry
The Art Institute
San Bernardino, CASkills
- Bilingual
- Time Management
- Attention to detail
- Speedy and efficient
- Multitasking
- Fast learner
- Customer satisfaction
- Cash handling
- POS systems
- Opening and closing duties
- Cleanliness
Languages
English
Spanish
Timeline
Wire Cleark
American Financial Network
07.2019 - Current
Barista trainer
Starbucks
01.2017 - 07.2019
Team Lead Barista in Starbucks
Target
10.2013 - 12.2016
Team member
Dairy Queen
01.2011 - 09.2013
Associate of Arts - Baking and pastry
The Art Institute
High School Diploma - General education
Garey High School