Sandra Perez
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Red Cup Cafe
Long Island City
06.2010 - Current
Ensured customer satisfaction by addressing concerns and enhancing service experience. Conducted interviews and evaluated candidates to support hiring process.. Managed inventory orders and oversaw cash register operations to maintain smooth transactions. Also I have multiple employees under my lead and I am in charge of ensuring that all online order are carried out correctly!!
- Managed daily operations of customer service team at busy cafe.
- Trained staff on customer interaction and service excellence standards.
- Developed and implemented new customer service protocols for efficiency.
Education
Some College (No Degree) - Business Administration
Marabella Senior
San Fernando , TrinidadSkills
- Customer relationship management
- Order management
- Inventory management
- Customer satisfaction
- Quality assurance
- Conflict resolution
- Inventory control
- Employee training
Timeline
Customer Service Manager
Red Cup Cafe
06.2010 - Current
Some College (No Degree) - Business Administration
Marabella Senior