Sandra Rassam
Sterling Heights,MI
Summary
Hardworking employee enthusiastic about learning the sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales Consultant
Edge Fitness Club
05.2020 - 03.2023
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Responded to telephone and in-person requests for information.
- Followed up with existing customers to provide additional support and address concerns.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Education
Bachelor of Science - Electrical Engineering
Oakland University
Rochester, MI04.2025
High School Diploma -
International Academy
Bloomfield Hills, MI05.2022
Skills
- Filemaker Pro
- Cash Register Operations
- Strategic Account Development
- Credit and Debt Card Processing
- Outreach Initiatives
- Contact Management Systems
- Account Reconciliation
- Cold Calling
- Lead Prospecting and Generation
- Customer Relationship Management
- Consultative Selling Techniques
- Sales and Marketing
- Privacy and Confidentiality
- Registration Paperwork
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Graduated high school with a 4.2 GPA
- Ranked #2 in Edge Fitness 2-year sales in 2021.
Additional Information
- Volunteer - , Teach saturday school for third graders - Summer camp 2 days a week for kids k-8 - Community service - Detroit homeless lunch pass out every saturday morning - Zoom tutoring
Languages
Arabic
Full Professional
Spanish
Elementary
Timeline
Sales Consultant
Edge Fitness Club
05.2020 - 03.2023
Bachelor of Science - Electrical Engineering
Oakland University
High School Diploma -
International Academy
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