Sandra Recinos
Port Saint Lucie
Summary
As a sales representative, my responsibilities involve helping customers identify products that align with their laboratory requirements and offering support to their labs when necessary. In my role as a customer service administrator, I focus on delivering exceptional customer service and assisting clients through email or phone with troubleshooting issues or arranging for a technician to visit their facility. Additionally, I provide translation assistance in both English and Spanish for our customers.
Overview
9
9
years of professional experience
Work History
Service Adminstrator and Account Representative
Premier Lab Supply
09.2016 - Current
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Contacted customers to assess satisfaction and current needs.
- Kept detailed records of customer interactions for optimal traceability.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Administrator
Packers of Indian River
08.2015 - 07.2016
- Implemented a more efficient filing system that improved document retrieval times significantly.
- Increased office efficiency by organizing and maintaining a well-structured filing system.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
High School Diploma -
Fort Pierce Central High School
Fort Pierce, FL06.2012
Skills
Customer Engagement
Sales process
Customer Relationship Management
Account Management
Account Servicing
Customer Satisfaction
Timeline
Service Adminstrator and Account Representative
Premier Lab Supply
09.2016 - Current
Administrator
Packers of Indian River
08.2015 - 07.2016
High School Diploma -
Fort Pierce Central High School
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