Sandra Renovato

• Processed domestic and international wire transfers in compliance with applicable laws, regulations and procedures.
• Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
• Provided training to new staff members on how to process various types of wire transfers.
• Verified accuracy of check data by reviewing, correcting, when needed.

Opeations Support Representitive II

• Investigated debit card disputes and resolved member complaints in a timely manner.
• Provided members with comprehensive explanations of their rights concerning fraudulent charges or unauthorized transactions.
• Provided training and guidance to other staff members on best practices for resolving debit card disputes.
• Reconciled reports with manually maintained ledgers.

Operations Support Lead

• Created reports for management on the status of debit card fraud investigations.
• Created and maintained up-to-date documentation of support procedures.
• Conducted bi-weekly meetings with staff to review objectives, deadlines and progress towards goals.
• Ensured compliance with established policies and procedures related to the debit card department.
• Supervised team while providing assistance and coaching.

• Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
• Handled large sums of money with accuracy while maintaining appropriate levels of security.
• Maintained confidentiality of bank records, transactions and customer information.
• Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
• Trained employees on cash drawer operation.