Sandra Reynoso
Charlotte,NC
Summary
Dynamic manager with a proven track record at Saona Restaurant, excelling in customer service and staff training. Enhanced operational efficiency through process improvements and effective shift scheduling. Recognized for resolving customer disputes swiftly, fostering strong relationships, and maintaining high-quality service standards. Committed to achieving goals and optimizing team performance.
Overview
3
3
years of professional experience
Work History
Manager
Saona Restaurant Bar & Grill
Charlotte Nc
03.2021 - 06.2024
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
No Degree - Business Administration
Campbell University
Buies Creek, NCSkills
- Customer service
- Verbal and written communication
- Staff training and development
- Goal setting
- Documentation and reporting
- Customer relationship management (CRM)
- Shift scheduling
- Budget control
- Expense tracking
- Work prioritization
Languages
Spanish
Native or Bilingual
Timeline
Manager
Saona Restaurant Bar & Grill
03.2021 - 06.2024
No Degree - Business Administration
Campbell University