SANDRA REZA
Bartow,FL
Summary
Bilingual restaurant professional with experience coordinating service, training new hires, and managing schedules, payroll processing & submission, cash operations, and supply orders. Background includes opening and closing procedures, POS systems, discipline management, and hands-on support in fast-paced dining environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
General Manager
Blue Ridge Grill
Bartow, Florida
11.2025 - 09.2026
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Analyzed labor, sales, and daily reports to assess performance at Blue Ridge Grill.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Ordered supplies and tracked inventory for Blue Ridge Grill needs.
- Oversaw inventory levels and initiated orders for merchandise to ensure continuous stock availability.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented employee discipline procedures by issuing verbal and written warnings for policy violations.
Assistant Manager
Blue Ridge Grill
Bartow, Florida
08.2025 - 11.2025
- Developed and implemented training program for all new back & front of house staff at Blue Ridge Grill, enhancing team readiness.
- Coordinated shift schedules, breaks, and floor coverage for front & back-of-house teams to optimize staffing efficiency.
- Oversaw dining room operations at Blue Ridge Grill during peak service periods, ensuring smooth service flow.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained accurate records of sales transactions using point-of-sale systems.
RESTAURANT MANAGER/SERVER/EXPO/BARTENDER
Chicken Charlie's Table
San Diego, CA
07.2023 - 12.2024
- Implemented food preparation procedures to maintain high quality and freshness, which increased customer satisfaction.
- Trained all staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw food preparation, production and presentation according to quality standards with a focus on allergies or special requests.
- Assisted front and back of the house during peak times, maintaining service efficiency.
- Updated computer systems with new pricing and daily food specials.
- Inquired with guests about their dining experience to gather feedback and address any concerns. to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Conducted inventory and ordered ingredients to restock freezers, fridges and pantry.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking IDs.
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
SERVER/CASHIER/BARISTA
Arely's
02.2022 - 02.2023
- Delivered exceptional customer service while managing up to 12 tables at once.
- Prepared high-quality beverages using espresso machines and manual brewing techniques, enhancing customer satisfaction.
- Ensured cleanliness, organization, and stock levels in service areas.
- Balanced cash drawer accurately at shift start and end at the beginning and end of the shift.
CASHIER/PREP /DRIVE-THRU CASHIER
Tacos El Gordo
San Diego, USA
10.2021 - 01.2022
- Balanced cash drawer to ensure accurate financial transactions for each shift.
- Maintained clean, organized, and well-stocked checkout areas to enhance customer experience.
- Prepared ingredients for daily menu items and special requests to support efficient kitchen operations.
Education
medical assistant certificate - Medical Assistant
West Coast College
Victorville, CA10-2004
Skills
- Fluent in English and Spanish
- Staff supervision
- Multitasking
- Task prioritization
- Strong communication
- Great customer service
- Problem resolution
- POS systems
- Payroll management
- Shift scheduling
- Cash handling
- Supervision and training
Certification
- Alcoholic Beverage Control server certificate and food handlers card., certified ID#: 313379584, issued: 09/07/2023, renewal date: 09/06/2027
- Manager ServSafe Certification
issued: 08/05/2026 Expires: 08/05/2031
LANGUAGES
English: Professional, Spanish: Professional
Timeline
General Manager
Blue Ridge Grill
11.2025 - 09.2026
Assistant Manager
Blue Ridge Grill
08.2025 - 11.2025
RESTAURANT MANAGER/SERVER/EXPO/BARTENDER
Chicken Charlie's Table
07.2023 - 12.2024
SERVER/CASHIER/BARISTA
Arely's
02.2022 - 02.2023
CASHIER/PREP /DRIVE-THRU CASHIER
Tacos El Gordo
10.2021 - 01.2022
medical assistant certificate - Medical Assistant
West Coast College