Lisandra Matos
Miami,FL
Summary
Bilingual professional with extensive experience in operations, customer service, and project coordination across hospitality, design, real estate, and advertising. Strong leadership, organizational, and client-facing skills with a proven ability to manage teams, streamline workflows, and deliver high-quality results.; seeking a dynamic role where I can apply my diverse background and drive operational excellence.
Overview
10
10
years of professional experience
Work History
General Manager
Wingstop LLC
Miami, FL
02.2024 - 02.2025
- Directed daily restaurant operations, ensuring high standards in food quality, customer service, cleanliness, and regulatory compliance.
- Recruited, trained, and supervised staff, building a strong team culture and improving overall performance.
- Resolved customer issues efficiently, enhancing satisfaction and fostering brand loyalty.
Interior Design Assistant
Style Solutions LLC
Miami, FL
11.2016 - 02.2024
- Supported interior designers with administrative and creative tasks, including client communications, meetings, design advisory, and documentation.
- Estimated project costs and managed billing processes, contributing to smooth project execution and client satisfaction.
Project Manager
Luxury Antonovich Design
Miami, FL
08.2018 - 01.2024
- Acted as liaison between clients and design team, translating client needs into actionable project plans.
- Oversaw project timelines and quality control to ensure successful delivery and high client satisfaction.
Real Estate Assistant
Arly Natera P.A.
Miami, FL
11.2014 - 10.2016
- Provided administrative support including appointment scheduling and file management.
- Managed social media presence and accompanied agents on property tours, offering customer support to clients and vendors.
Education
Bachelor's Degree - Advertising
Universidad del Sagrado Corazón
Puerto RicoSkills
- Fluent in Spanish
- Fluent in English
- Proficient in Microsoft Office Suite
- Knowledgable in Excel
- Proficient in Word
- Proficient in Outlook
- Customer service
- Administrative skills
- Team oversight
Timeline
General Manager
Wingstop LLC
02.2024 - 02.2025
Project Manager
Luxury Antonovich Design
08.2018 - 01.2024
Interior Design Assistant
Style Solutions LLC
11.2016 - 02.2024
Real Estate Assistant
Arly Natera P.A.
11.2014 - 10.2016
Bachelor's Degree - Advertising
Universidad del Sagrado Corazón
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