Sandra Rico
Chula Vista,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings and opportunities to enhance abilities while contributing to company growth.
Overview
11
11
years of professional experience
Work History
Patient Service Representative Float
Scripps Health
11.2018 - Current
- Interact with patients, payers, and providers to ensure accurate registration, including medical record assignment, scheduling, referrals/authorizations, and payment/document collection.
- Manage patient check-in/check-out processes, verifying identification, updating demographics and insurance, collecting payments, and preparing end-of-day reports or payment reconciliations.
- Schedule patient appointments accurately and efficiently in accordance with practice guidelines; perform Key User duties with minimal error.
- Initiate and validate referrals and authorizations as required.
- Respond to billing and payment inquiries, escalating when appropriate.
- Provide exceptional customer service by actively listening, taking ownership of concerns, and involving leadership when necessary.
Administrative Assistant
Synergy Specialist Medical Group
05.2017 - 11.2018
- Schedule patient evaluations and follow-up care; register new patients in the EMR system and verify insurance for new and existing patients.
- Maintain accurate medical records and time-sensitive authorizations for billing, including PPO, cash pay, Department of Labor, and workers’ compensation.
- Obtain and organize medical records for physical therapists; manage petty cash, co-pays, and patient balances.
- Generate reports to correct issues related to billing, authorizations, and medical records.
- Handle high-volume phone calls, order supplies, and maintain an organized and efficient workstation.
- Provide high-level customer service in a fast-paced medical office environment.
Receptionist
Cabrillo Center for Rheumatic Disease
10.2016 - 05.2017
- Managed front desk operations including patient check-in, co-pay collection, and insurance verification.
- Scanned and uploaded patient documents into the electronic medical records (EMR) system.
- Scheduled and confirmed patient appointments; maintained physicians’ calendars.
- Answered high-volume inbound calls and responded to patient inquiries professionally.
- Maintained patient records and ensured confidentiality in compliance with HIPAA regulations.
- Handled medical record requests accurately and efficiently.
ARI Professional Billing Department
Scripps Health
03.2015 - 10.2016
- Handled accounts receivable functions related to billing and accurate patient registration.
- Posted payments to patient accounts; researched and processed insurance denials.
- Completed documentation for denial submissions and managed appeals and collections.
- Analyzed payment trends and identified reasons for denials.
- Provided exceptional customer service via high-volume phone interactions.
- Ensured timely follow-up with payers to collect outstanding balances.
Education
High School Diploma -
Palomar High
Chula Vista, CA06.1992
Skills
- Customer service
- Bilingual
- Communication skills
- Time management
- HIPAA compliance
- Insurance verification
- Cross-cultural sensitivity
- Spanish fluency
- Training coordination
Timeline
Patient Service Representative Float
Scripps Health
11.2018 - Current
Administrative Assistant
Synergy Specialist Medical Group
05.2017 - 11.2018
Receptionist
Cabrillo Center for Rheumatic Disease
10.2016 - 05.2017
ARI Professional Billing Department
Scripps Health
03.2015 - 10.2016
High School Diploma -
Palomar High