Sandra Rodriguez
El Paso,TX
Summary
Adaptable professional with a solid background in customer support and intake processes. Known for strong communication and attention to detail, consistently supporting team goals and improving service delivery.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Escalation Team Member
Everise
El Paso, Texas
09.2024 - 05.2025
- Managed high-volume incoming calls, providing customers with efficient support to resolve issues promptly.
- Gathered customer details, resolved issues on first contact, and supported consistent service quality.
- Aligned customer and client performance metrics with policy requirements, identifying opportunities for improvement in service delivery.
- Collaborated with diverse coworkers to achieve goals and resolve service-related issues effectively.
Intake Specialist/Front Desk Receptionist
Ringbird
El Paso , TX
02.2021 - 12.2022
- Answered incoming calls for law firms nationwide.
- Recorded messages and routed details to proper contacts.
- Screened new clients and gathered intake information.
- Scheduled appointments and managed calendars.
- Processed payments and maintained accurate records.
- Transferred calls, answered questions, and shared business information.
- Supported team goals and helped maintain service excellence.
- Collaborated with team members to achieve common goals. and contribute to continued excellence
Server/Bartender
Aviator Pub & Grill
El Paso, Texas
01.2014 - 02.2015
- Delivered exceptional customer service in a fast-paced restaurant environment.
- Prepared and served a variety of beverages to patrons at the bar.
- Maintained cleanliness and organization of bar and dining areas throughout shifts.
- Collaborated with kitchen staff to ensure timely food and drink service.
- Processed customer payments efficiently using a point-of-sale system.
- Trained new staff on service protocols and menu knowledge for consistency.
- Welcomed guests as they entered the restaurant, creating a friendly atmosphere, with friendliness and professionalism.
Education
GED -
The University of Texas At El Paso
El Paso, TX02-2006
Skills
- Customer support
- Complaint resolution
- Performance metrics
- Service quality assurance
- Data entry accuracy
- Call management
- Communication skills
- Attention to detail
- Problem solving
- Incident management
Languages
English
Professional
Spanish
Professional
Timeline
Escalation Team Member
Everise
09.2024 - 05.2025
Intake Specialist/Front Desk Receptionist
Ringbird
02.2021 - 12.2022
Server/Bartender
Aviator Pub & Grill
01.2014 - 02.2015
GED -
The University of Texas At El Paso